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Report: #1530503

Complaint Review: Ashley Furniture Homestore - Midlothian Virginia

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  • Reported By: James — Richmond United States
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  • Ashley Furniture Homestore 10921 Hull Street Rd Midlothian, Virginia United States

Ashley Furniture Homestore T. T. & C. One, L.L.C. Trivett's Furniture T. T. & C. One, L.L.C.Trivett's Furniture T. T. & C. One, L.L.C.Trivett's Furniture Refusal to return just approximately 1900.00 upon same day cancellation. Midlothian Virginia

*Author of original report: Response to "Irv"

*Consumer Comment: Hidden???

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The office of the Attorney General now has our official complaint. We ordered, instore, at your ratty Hull St location. We cancelled the order the same day and Ashley originally agreed to refund the money. We did not receive or take any product at any time. At some point Ashley decided to not return our money, claiming all sales are final and returns will be in the form of credit. no point was this disclosed verbally but rather is hidden on the bottom of a receipt (Not a contract) which you email. Additionally the sale was not ever fully completed as we cancelled before the order was ever fully processed, not receiving or taking any product. That means Ashley is without any possible financial loss as we did not receive and unpack or haul or even slightly add wear to anything. Also...and to former point, since we did not receive or take any product we did not return anything....we just cancelled. Eitherway, I am not going away until you give our money back. NBC12 On your Side did a story on Ashley where you clowns did the same thing to a woman shopping at the Hull St location though you eventually did give her money back and you will give ours back to. Have fun with the Attorney General which was a last resort but you didn't refund our bank or solve it through the BBB so lay in the bed you made.


I have attached a news video regarding this same location doing almost exactly the same scam on a lady in 2017. If you look at the reviews on the BBB....which apparently is a part of the problem...Ashley has under a 2 star rating with dozens of complaints, yet somehow they have a B+. Way too go BBB.

This report was posted on Ripoff Report on 01/02/2024 11:07 AM and is a permanent record located here: The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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#2 Author of original report

Response to "Irv"

AUTHOR: James - (United States)

POSTED: Wednesday, January 03, 2024

 I posted the Ripoff Report and it is 100% legit...unlike you b****. And, as you state in your rebuttal I am going to say what you make obvious..You either had worked for them or currently work for them. As for being financially wise...I am which is why I canceled when I found out where my family member was spending money. A rat hole furniture con place. On top of that the salesman (may have been you) did NOT tell them about the clause which is hidden in what is technically a receipt which magically was not provided in store but rather emailed. This same exact thing happened in the News 12 story covered is in my report. Ashley Furniture has nothing but bad complaints on the BBB. Bottom line....Shopping at Ashley is like wiping with single ply toilet tissue....It's gonna be a s***** experience. SHUT DOWN ASHLEY FURNITURE FOR GOOD. Oh...I should mention that an Ashley Furniture in another state is fighting a massive lawsuit as result of a consumer being literally lit on fire after falling asleep in a piece of shite furniture they sell. According to the report....that piece of furniture was still be offered for sale on their web store.

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#1 Consumer Comment


AUTHOR: Irv - (United States)

POSTED: Tuesday, January 02, 2024

"Hidden" is the EXCUSE people use when they do not have the FINANCIAL COMMON SENSE to READ what they are agreeing to, BEFORE they agree to it. You can cry, whine and stomp your feet all you want, YOU agreed to the terms of the sale when YOU didn't even know what those terms were. By the way, let me save you some time. Don't bother writing back something equally stupid such as "you must work for them". I'll tell you ahead of time, I dont!! Oh yes, if this information was "hidden", how did you find it????

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