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Report: #1477340

Complaint Review: Asurion for electronics protection coverage through Amazon -

  • Submitted:
  • Updated:
  • Reported By: Jennifer — Nashville United States
  • Author Not Confirmed What's this?
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  • Asurion for electronics protection coverage through Amazon United States

Asurion for electronics protection coverage through Amazon There is no way to get access to your protection plan at their website. Sends verification text to wrong number.

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I order the Asurion protection plan when I purchased a laptop on Amazon. I went to to register my product and upload a screen capture of my receipt. After that, there was no nowhere to go on the website and view my products registered with them like there is with SquareTrade.

I like to see what products are covered, when they were covered and when they expire. The only option was to file a claim so I decided to see how that process would go. They throw up another roadblock by requesting you give them a verification code to continue your claim and give you options to send you that code via text or email.

Twice I entered to send to ###-###-##22 and both times they send a text to ###-###-##11. Not my number! Needless to say, I never received a text. So, I tried the email option. Who knows where that went because I never got an email with a verification code, not even in spam folder. Therefore, I could not navigate the Asuron website past the verification code pop-up box.

I tried the chat box and the girl said she could process the claim for me. I wasn't ready for a claim but who knows what other obstacles they would throw in front of me when it came time for a claim. This made me very suspicious. It isn't that hard to create a user friendly website and to deliberately not send a verification could to your phone or email?! It makes me seriously doubt that they would honor my protection plan if and when I needed it. 

This report was posted on Ripoff Report on 04/18/2019 11:49 AM and is a permanent record located here: The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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