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Report: #1510012

Complaint Review: ASUS Computer Company - Fremont California

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  • Reported By: South — Palo Alto California United States
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  • ASUS Computer Company 48720 Kato Road Fremont, California United States

ASUS Computer Company ASUS refused to repair an ASUS Chromebook under warranty, and purchased approximately 03-31-2021. Fremont California

*Author of original report: UPDATE: 08-08-2021

*Author of original report: ASUS is not alleging water damage, and the laptop was not dropped in a puddle.

*Consumer Suggestion: Damage

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ASUS refused to repair an ASUS Chromebook  under warranty, and purchased approximately 03-31-2021.  ASUS alleged customer inflicted damage which isn't true, and their sole evidece was a piece of dirt on the exterior of the case.  No other allegation was made by ASUS.

The ASUS email provided by their repair facility doesn't accept responses, and there doesn't appear to be a way to contact them in writing.

This report was posted on Ripoff Report on 07/15/2021 08:50 AM and is a permanent record located here: https://www.ripoffreport.com/report/asus-computer-company/fremont-california-refused-1510012. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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#3 Author of original report

UPDATE: 08-08-2021

AUTHOR: South - (United States)

POSTED: Sunday, August 08, 2021

This message is intended to be an update to the complaint filed against ASUS as it relates to ASUS not honoring their warranty.  Since filing this complaint, ASUS has fully settled this complaint, and the complaint is no longer valid. The settlement resulted from a complaint filed with the ASUS CEO who agreed to settle the complaint in its entirety.

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#2 Author of original report

ASUS is not alleging water damage, and the laptop was not dropped in a puddle.

AUTHOR: South - (United States)

POSTED: Friday, July 16, 2021

Sorry to disappoint you, but this laptop was not dropped in a puddle, and ASUS is not alleging water damage.  Additionally the correct screws are in place on this laptop and they are the right side. 

The dirt you see on the back of the laptop can not be removed with a cloth so it obviously isn't water damage.  A quick look at the net suggest ASUS doesn't honor warranties generally at least as far back as 2013 regardless of what the problem is, and I don't see any difference with this claim.  Water damage would definitely not be covered, but that isn't the case with this claim.

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#1 Consumer Suggestion

Damage

AUTHOR: Flint - (Afghanistan)

POSTED: Thursday, July 15, 2021

The quote seems pretty reasonable given the damage.  The battery is damaged because someone (probably you) disassembled the laptop and reinstalled the wrong length screw, thus puncturing it.  And the bottom of the case in your picture looks like it was dropped in a puddle of mud.  It's more than "a bit of dirt".

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