Report: #1509788

Complaint Review: ATA Travel Services -

  • Submitted:
  • Updated:
  • Reported By: Ken — Philadelphia PA United States
  • Author Confirmed What's this?
  • Why?

ATA Travel Services Blue Lagoon Getaways Informed me of a package and everything included. Told me I could book my first trip within a couple of days. Lied about the package, usage, and unable to contact anyone prior to 30 days which was the timeframe to cancel for refund.

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I purchased a vacation package and was promised the vacations, no blackout dates, and could schedule back to back if I wanted. They said I could get a full refund if canceled within 30 days. After the second week of trying to book a trip and zero response while also getting an invalid token response, I wanted to cancel and get a refund.

Ironically after 30 days is up, I am able to make contact with someone over the phone and not only did the manager tell me that it's my problem not hers, they hung up on me after requesting a refund. They said they will call me in an hour to try and issue a refund and hung up. Nobody ever called me back and I spent hours on hold but nobody answered. 

This report was posted on Ripoff Report on 07/08/2021 01:12 PM and is a permanent record located here: https://www.ripoffreport.com/report/ata-travel-services/blue-lagoon-getaways-informed-1509788. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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