Balance of Nature Advertised Cancellation Policy Lie St. George Utah

I ordered Balance of Nature and they placed me on their auto ship program when I asked not to be. The pills are large and hard for me to swallow so I cancelled but not within the 30 days so I did not ask for a refund on the original order but a few days later, I was charged $ 69.95 for a new order and received it. I tried to call the company but they do not let you talk to a human for returns. The first time I talked to them I had to leave a message they said they would contact me back, but they never did. I called a second time and did not receive a call back. The third time I called and left a message, I received a call back when I was with a client and unable to take the call so I called back and told that my claim was denied because it was longer than 30 days. That was not even the problem or what I was asking for so I called again and of course had to leave a message with the returns department. This is not worth the waste of my time it has been to deal with this crazy company but $70 is a lot of money and I will continue to dog them until they respond. My vote is it's not worth all this time and trouble since they don't take customers concerns seriously and they react in a timely manner when you buy their product but do not take cancellations or complaints seriously enough to even have a human respond to cancelations.