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Report: #1477792

Complaint Review: Best Buy - North Haven CT

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  • Reported By: OverEducatedCritic — Wallingford CT United States
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  • Best Buy 398 Universal Dr N North Haven, CT United States

Best Buy Flat out refused to give any support at all after purchase of LG OLED TV - super sophisticated set, super poor service North Haven CT

*Consumer Comment: Moron

*Consumer Comment: Your Claims...

*Author of original report: Fluffy Only to the Blind

*Consumer Comment: Fluff

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Your entire organization is useless. It's amazing the kind of service four thousand dollars will buy these days. If it is true that HQ cannot arrange a visit, then you are the most abominably bad corporation I have ever encountered. Believe me, I'll be writing about it a great deal.

The great Best Buy is, for all intents and purposes, impotent. It is incapable of achieving anything. It does make one wonder how you spend your time over there. Remember "Nobody Beats the Whiz" The Electronics store chain? They were giants in the field. Now they are gone. Such is your future. Starting tomorrow I will begin a yearlong campaign pointing out Best Buys flaws and incompetence.

It will last exactly twelve months. Ask Dell and you'll find I'm true to my word. I estimate they lost hundreds of thousands of dollars. Now we're going to see how much money Best Buy is willing to lose because it's HQ can't arrange a simple visit. I will also be copying your CEO and Chairman of the BOG. I think they have a right to know. Perhaps, since Sharri Ballard left everything is going to hell in a hand basket.



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#4 Consumer Comment


AUTHOR: Jim - (United States)

POSTED: Monday, April 29, 2019

Seriously, there is no campaign you could ever mount that would materially cost any company the size of Dell; the revenues for Dell are in the billions of dollars.  Even if you're talking about one hundred thousand dollars over a 12 month period - that would represent less than 0.01% of their reported revenue.  For a company like Dell, $100K is a rounding error.  Dell doesn't pay attention to rounding errors.  As a result, your claim puts your credibility at or below ZERO. 

Now, a 4K LG-OLED sells for about half that amount right now, and you don't indicate when you purchased the item - but the implication you're making is that it's been at least one year or perhaps longer.  If you bought one recently, then I would not be boasting about purchasing a TV for almost twice as much as what they retail for now, or claim you're over-educated.

Now, to your complaint:

Best Buy is a retailer - they have very little obligation to provide service to you once the TV is sold, so yes once they get the sale - they're done.  Not really certain why you're surprised.  They have limited means and personnel able to service anything they sell.  This is more or less implied whenever you go to a big box store to purchase electronics. 

Accordingly, the liability to service your item largely falls upon the manufacturer.  Depending how long it's been since you purchased the item, it will likely mean you will need to call LG yourself; the manufacturer will determine with you whether the TV (a) will go back to the manufacturer for replacement, or (b) a service call is initiated.

Perhaps you should initiate a campaign against LG?  I mean they manufactured your TV and their quality has always been inconsistent, depending on the product.  On the other hand, there is no real campaign you could mount that would materially affect either LG or Best Buy.

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#3 Consumer Comment

Your Claims...

AUTHOR: Robert - (United States)

POSTED: Sunday, April 28, 2019

Your claims are very obviously bogus.  You came to a public site, and if the best you can do is make digs at my grammar, that really just shows the weakness of your claims.

If you come to a site and claim that you have cost a company hundreds of thousands of dollars, when asked to provide proof..your answer can't be "Go look it up yourself" if you want to be believed. You should have links not only showing whatever your complaint was, but some proof that your crusade has cost them significantly. If you can't be believed about that, then that puts the rest of your report in question. The the whole "It will last exactly 12 months" is what turns it from the laughable to the absurd.

As for the details, you stated that they can't arrange a simple visit. So why do they need to arrange the visit? Why is it simple? Did you offer to take it to them? Was there something wrong with the TV? If so..what? When did you buy the TV? Did you purchase an Extended Warranty?

Of course you go to the typical.."Oh I am not going to respond to you anymore", again because you have nothing to back up your claims. So I don't expect you to claim, but others that read this will see your lack of details and have the exact same questions.

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#2 Author of original report

Fluffy Only to the Blind

AUTHOR: Dr. - (United States)

POSTED: Saturday, April 27, 2019

Robert, you write like someone with a grammar school education.  I don't know whether to laugh, cry, or check to see if there is a fourth grader in your school district who might tutor you.  The facts are all there, which part of "refused to help at all," is causing the glitch in your ability to think? 

I won't answer you again, as my time is better spent on my campaign.  Oh and as a favor I'll do a little thinking for you.  If you want to see the DELL campaign go to the places where my reports are filed.  Idiot.

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#1 Consumer Comment


AUTHOR: Robert - (United States)

POSTED: Friday, April 26, 2019

When people make outragous claims about things that really don't matter to add fluff or make themselves sound more important,  it makes one wonder exactly how strong their complaint is.

As even though you claim to have cost Dell hundreds of thousands of dollars though some campaign that for some reason lasted exactly 12 months, I didn't find a single bit of information about any sort of crusade against them. But I did see that their sales have continued to increase. So one would think that someone with a claim like this would have at least a few items out there we could find.

As with your current complaint all we have is that they refuse to arrange a visit.

You say they refused to offer ANY support, but is that true or is it that they just won't come out and would provide help over the phone/internet or if you brought the TV in.   We don't know if this is an installtion issue or there is something wrong with the TV. We don't know when you bought it. We don't know if it is still under warranty. We don't know if they offered to come out but for some reason you refused.

So what are the specifics?

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