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Report: #511429

Complaint Review: BOTTOM LINE BOOKS - Des Moines, Iowa, United States of America

  • Submitted 10-19-2009
  • Updated 10-19-2009
  • Reported By PattyH - Tampa, Florida, USA
  • AUTHOR CONFIRMED

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BOTTOM LINE BOOKS Collection abuse Des Moines, Iowa

Bottom Line Books has a big problem in their accounting department. This is the second time within a year that I have been abused by their collection people - not by phone but by mail. The first time, I made the mistake of ordering the Treasury of Health Secrets (endorsed by Hugh Downs) online. I received the book, read it and paid for it. TWO months later I received my first collection letter telling me I owe them $47. I checked my bank account and noticed my bank check had been cashed by them a few days after I sent the payment. I politely wrote them back that the account was paid in full on such & such date. Not one month later, I got another letter telling me I was now very delinquent and they were demanding payment immediately. I tried to call them on this, but couldn't get through to their customer service. So I went to my bank and they helped me obtain proof of the bank check (I bank online) they sent to BLB. I guess that worked finally because I didn't get anymore nasty collection letters.....until now. Well, stupid me, I ordered another book from BLB (Bottom Lines Healthy Heart) and PAID them $36.92 right away for this book. Once you pay a company you would think that's a done deal. But not with BLB! Once again, for the second time this year they are harrassing me about a bill they think I owe them. BLB cashed my check and I have proof of payment ( three months ago) and today I received another nasty "delinquent" little note threatening me with legal action if I don't pay them within 28 days (why 28 days???). I will have to go to my bank again and have them send BLB a copy of the check that was sent to them. This is very inconvenient for me as well as having to call them because I don't have time when I'm at work. These people at BLB are morons. What do they do with all the payments that customers send in? I have a subscription to their newsletters (paid in advance) and have never had any problems with that part of it. But when ordering books, buyer beware! The con is on! Of course, I will never buy another book from BLB. I'm tired of them threatening to ruin my credit without cause.

This report was posted on Ripoff Report on 10/19/2009 01:10 pm MTS and is a permanent record located here:
https://www.ripoffreport.com/report/bottom-line-books/des-moines-iowa-50336/bottom-line-books-collection-abuse-des-moines-iowa-511429. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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