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Report: #1525844

Complaint Review: Coinme - Seattle Washington

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  • Reported By: Lois — Pacifica United States
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  • Coinme 113 Cherry St Seattle , Washington United States

Coinme Coin Star They took $950.00 Seattle Washington

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I went to a Bitcoin atm expecting to buy Bitcoin and put into a wallet. The machine took my money did no wallet and I got a receipt. I came home tried to call the number on the receipt but they said nobody is there on weekends. So I called Monday and found out that there is no person to talk to about this. I tried to create an account but was unsuccessful and needed help. I tried the chat feature and was sent a prefabricated link that did nothing ! I was frustrated and now can't find a way to get in touch. They said that Money gram could cash it but I called three places and was told no. What do you do when there's nobody to help? This virtual company is horrible!!!!!

This report was posted on Ripoff Report on 04/19/2023 01:17 PM and is a permanent record located here: https://www.ripoffreport.com/report/coinme/seattle-washington-coin-star-1525844. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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Jun 18 2023
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CoinMe Coinstar Coinme case #00594798 I had $100 worth of bitcoin sent to my coinme wallet. After two days it still has not been posted. I have spoken to customer service 4 or 5 times and even provided them with the transaction ID that shows they received the funds. They keep saying that they are busy and that someone will get to it. This is the first time I have had trouble with coinme but I am deeply disappointed with their customer service. Update. 6.13.2023 Still not a word from coinme. I see the bad reviews piling up here so it looks like the company just don't give a crap about their reputation. They don't even pretend to care about small change complaints. They have their machines in a lot of stores now and the newest complaints are about the machines malfunctioning and not producing the vouchers that were paid for. Their online services have been malfunctioning also. So I guess the fault might be that their software is failing due to increased demand. Or maybe it is just faulty in general. Whatever the reason, their customer service is abhorrent and provides almost no evidence that they intend to right their mistakes. They don't even bother to provide a human response to the reports of people's lost deposits. They even stopped doing phone support..despite stating that it is available from their online FAQ. Sooooo...I only lost a hundred bucks. A lot of folks lost considerably more. But I have never just stood by and let people take what is rightfully mine. I will persist by giving bad reviews on every online site where I have this ability. And I will print warning notices and attach them to every coinstar machine I can find. Update 06.16.2023 I received this response from coinme: Hello KENNETH BLEDSOE, Thank you for contacting Coinme. We appreciate your patience while we work to resolve your issue. Your request has been received and has now been escalated to a more Senior Representative for review. As soon as there is an update on your case (00594308), w
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