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Report: #1518989

Complaint Review: Conversionly -

  • Submitted:
  • Updated:
  • Reported By: Scott — Hamilton Ontario Canada
  • Author Confirmed What's this?
  • Why?
  • Conversionly United States

Conversionly This company misled me as to what was included in their service. Once I found out the truth they refused to issue a refund even though they had not provided any service yet.

*Author of original report: Update #2

*Author of original report: UDPATE: Conversionly has agreed to refund my purchase

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Conversionly claims to be a lead generation company where their customers hire trained appointment setters to generate leads for your business. They quoted me a price for the service which included a dedicated appointment setter. Once I paid the invoice I was informed that the fee I paid was only for the appointment setters training and I then also had to pay the appointment setter an hourly rate.

I then told them that the sales rep I spoke with told me that the appointment setter's fee was included in the orignal invoice and that was the only fee that I was required to pay. When I realized that I also needed to pay the appointment setter an hourly fee I requested a refund and was denied.

The training fee is unnecessary, you can hire an appointment setter many other places that are just as qualified. I was misled as to what was included in my invoice then denied a refund even though they had not provided any service yet. Beware working with this company, they will tell you what you want to hear upfront but their actual offering is not what it seems.

This report was posted on Ripoff Report on 06/10/2022 07:51 AM and is a permanent record located here: https://www.ripoffreport.com/report/conversionly/company-misled-included-i-1518989. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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REBUTTALS & REPLIES:
2Author
0Consumer
0Employee/Owner

#2 Author of original report

Update #2

AUTHOR: Scott - (Canada)

POSTED: Sunday, September 18, 2022

I would feel confident working with this customer again.

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#1 Author of original report

UDPATE: Conversionly has agreed to refund my purchase

AUTHOR: Scott - (Canada)

POSTED: Saturday, September 10, 2022

The founder of the company reached out to me and has agreed to refund my purchase. He was unaware of this issue and agreed that there was a misunderstanding between myself and their sales team. He has taken personal responsibility to fix this issue for me. I am impressed.

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