Cornerstone Performance Group Rex Rolf Refused to refund money for services that were not delivered Highlands Ranch CO

    This man has got to be one of the lowest life forms on the planet. In a time of economic turmoil, he is pushing his services on financially vulnerable clients, he demands money upfront and refuses to refund the money in the case that you are not satisfied or do not use all of his services. Beware of this company's no refund policy and one-sized fits all approach. If you go for a couple of sessions and realize that the counselor is not the right fit you don't get money back. The employees will push you into buying more services than you want or need and refuse to refund anything in the event that the services aren't working for you. I paid an egregious amount of money upfront. Be warned, any service that promises a one-size-fits-all approach and demands money upfront is generally not concerned about your satisfaction.

When I diplomatically asserted valid complaints to the "counselor" he used emotionally manipulative tactics like denying my experience. For example, in response to my valid concerns, he said that in all his 30 years he has never received a complaint. So that must mean I don't have a valid complaint, right?

This man is clearly not a professionally trained counselor. He constantly dismisses, interrupts, and contradicts proven facts. In terms of his constant dismissal and interrupting. There is a professional code of ethics for all people that call themselves counselors and it involves treating people with respect, especially if they are in the vulnerable position of looking for a job. He does not abide by this. I felt completely demoralized every time he talked to the man. I honestly and diplomatically told him that we were not a good fit. Did he listen to my concerns? No. He pretty much told me everything was my fault, I wasn't doing my assignments (I was, in fact, I spent countless hours re-doing my own resume after the resume service he provided blatantly ignored my feedback.) Instead, he told me that he wasn't going to refund my money for the services he didn't provide (I was only asking for a partial refund for the tasks we hadn't gone over yet) because he didn't want to see me give up on myself. So, instead, out of the strength of his character, he is choosing to keep the money he didn't work for from an unsatisfied customer (who, in his mind, is unsatisfied because of their own shortcomings) and who no longer wants or needs his services because he doesn't want to see me give up on myself. How noble.

In terms of contradicting proven facts, he told me that data analytics professionals don't need to know code. This was in response to my question about spending less time practicing a silly branding statement in the mirror for hours each week and maybe spending more time on my Github account and developing coding skills. I know for a fact after networking with several people in the field and taking a 6-month class, that anyone currently entering the field needs at least a basic mastery of some coding languages. In tech, they don't care how you "sell yourself" with a branding statement.

They want your portfolio. But it's Rex Rolf and he apparently knows everything and you, the lowly customer, know absolutely nothing. He also told me to forget about combing human resources, psychology, and data analytics, because they have automatic resume scanners, and that kind of thing, isn't used in today's environment. However, I happen to know from my own research that People Data Analytics, is a growing field, as well as human factors engineering. In fact, I had sent him several job announcements as an example of this growing field as I was doing the tasks that I supposedly never completed.

He constantly promotes the idea that if you are able to sell your "competencies" then you can transfer into any job you want with enough networking. Bad advice for someone wanting to enter the tech career field. You can introduce yourself as "analytical" to as many people as you want, but if you can't show that you have the skills through a coding interview and portfolio, it doesn't matter.

I paid for a resume write-up. The person that did the resume (contracted through Rex) actually said they didn't change the words but just redid some of the formattings. I had to spend numerous hours of my time researching data analyst job descriptions in order to translate them into bullet statements. I compiled all this information into an excel document and gave it to the resume writer to request a revision that my resume be more data analyst specific. The resume writer blatantly ignored my request and I had to rewrite my own resume myself. Again, in Rex's mind, this is my fault and not his and I am not eligible for a refund for a terrible resume service.

Overall this may be a good service for someone who has skills easily transferable into the career they are getting into or for someone who is looking to get into a job that emphasizes soft skills. However, this man is entirely clueless and useless in providing helpful advice for those wanting to get into tech jobs. He also lacks knowledge about up and coming career fields. Also, much of the consumer advice out there recommend against paying money up front and I second this advice. Most honest counselors out there would have you pay as you go and would at least care that your resume didn't get the treatment it deserved.