Culligan of Orlando Culligan Water Culligan Cut wires to our irrigation system while installing a water softener, which caused our irrigation pump to overheat and stop working. Orlando Florida

I called Culligan and reported that their water softener installer had cut some wires, which caused our irrigation system to stop working, their rep told me to have it fixed and they would reimburse my expense.

I contacted an irrigation specialist, who was recommended by a friend, to find and fix the problem. The irrigation man, Curtis, reconnected the wires, and discovered the cut wires had caused the irrigation pump to over heat and stop working. So Curtis bought and installed a new, similar pump from Home Depot and replaced some grass which had died due to lack of water.

The irrigation specialist, Curtis, charged a total of $700, which included the pump, labor and some grass. I paid him by check.

I informed Culligan of the expense. Their rep said that reimbursement could take up to a month, and to email a copy of the invoice, which I did. After about a month, I called to see when my reimbursement would arrive. The rep said they only cut checks monthly so it might take a little longer.

After another month, and no reimbursement, I called again and was told the rep I had talked with was no longer with the company. I started over with a manager, Cruz. He said the person who left did not leave any of my case information and to resubmit the invoice. I did. 

More weeks passed. I called to check the progress of my reimbursement. Left a message since Cruz is out of the office quite a bit. Received his emailed response:

I’m sorry I thought you were already contacted in reference to the information you sent to us. Corporate cannot approve the reimbursement due to the invoice you sent us. The invoice should be an official letter head type where the  name of the company is at the top with logo. Not a hand written one. I’m sorry if this has caused any confusion or inconveniences but a check will be cut and sent as soon as you can provide an acceptable invoice. Thank you and looking forward to hearing back from you.

Best Regards, Cruz C Robles Jr., Service Manager 

Culligan Water Of Orlando

I contacted Curtis and informed him Culligan would not accept the invoice he had handwritten. I then sent Cruz a copy of a formal invoice. After a few days, I asked Cruse if he'd made any progress. Then he said he needs a copy of the check. I sent a copy.

Later Cruz said that didn't prove our irrigation man had received and cashed the check, so I asked my accountant to locate and print copies of the front and back of the cashed check, which she did, and I emailed them to Cruz.

After a couple more weeks, I tried to contact Cruz, and was told that now another person, Michelle Laborde, was handling this. While speaking to her, she requested the same information I had sent to Cruz! I asked if they share information, but ended up resending to Michelle.

A few days later, I contacted Michelle and was told the same crap about corporate only issuing checks monthly.

I contacted Michelle after another couple weeks and was told that they needed a copy of Curtis's W-7! By this time I was livid. I told Michelle I had provided everything they should need to reimburse me and I was tired of the run around.

After 6 months I still have not been reimbursed. I used to believe that Culligan was a good company. This has really soured my opinion.