Report: #1493830

Complaint Review: DocuSign -

  • Submitted:
  • Updated:
  • Reported By: Stop — 1 United States
  • DocuSign United States

DocuSign False Advertising Horrible Customer Service

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This company uses a bait and switch method by not advertising their true pricing. We have been paying $40/month for the esignature service and then we recently contacted and demanded to pay $10,000 up front to keep our account. They stated we are in violation of their policy, a policy which is not disclosed in their advertising or prior to processing your transaction.

Every time I try to contact this company I spend hours on the phone being transferred from one to department over seas to the next and no one has an answer. It it unbelievable a company that simply provides a simply piece of software can operate like this. Andy Phan was the demanding Sales representative. 


This report was posted on Ripoff Report on 04/08/2020 01:27 PM and is a permanent record located here: https://www.ripoffreport.com/report/docusign/false-advertising-horrible-1493830. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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