Complaint Review: eDirectory - Annandale Virginia
- eDirectory 7004 Little River Turnpike Annandale, Virginia United States
- Phone: 703-914-0770
- Web: https://www.edirectory.com
- Category: Rip off
eDirectory Arca Solutions Software Vandalized by eDirectory - Arca Solutions Annandale Virginia
*Author of original report: My website has been entirely taken down
listed on other sites?
Those sites steal
Ripoff Report's
content.
We can get those
removed for you!
Find out more here.
Ripoff Report
willing to make a
commitment to
customer satisfaction
Click here now..
In 2013 I purchased a directory software from eDirectory/Arca Solutions, Inc and I've been hosting my website on their servers pretty much ever since! In the summer of 2021 after a couple of disputes with their technical & sales departments, I decided to move my website. They migrated my website to a similar server which their technical team has chosen and met all the criteria and requirements to properly sustain a website like mine. Migration service was included in the yearly contract which was paid. After migration was completed, I noticed technical issues with my software; issues I never had before and from Aug 2021 through this day (Dec.8.2023) I made several complains to them. They fixed some but after a while the same issues occurred again. After April 2022 they stopped responding to my emails. I guess if I'm not hosting with them anymore, they don’t want to fix these issues. I told them I will take legal action against them if they won’t cooperate. Since then (April 2022), it’s gotten worse! They’re not even pretending anymore to fix the issues with my software. Moreover, they've been engaging in additional illicit activities sabotaging and vandalizing my website. They're doing this deliberately, getting more & more aggressive about it. Recently (Jan. 2023), they started making changes to my website (without my approval). Their justification is irrational. They do not return phone calls. I wrote them several times telling them I did not request these changes. They won't respond to my emails and when they do respond, they do it just to antagonize me. I wrote to their CEO as well but never got a reply from him. It’s a living a nightmare. This madness has to stop. I have the right to be able to walk away with a properly working software and continue getting customer support for my paid software license since this software is continuously being updated for new versions – which I'm entitled to!
This report was posted on Ripoff Report on 12/08/2023 02:35 AM and is a permanent record located here: https://www.ripoffreport.com/report/edirectory/annandale-virginia-arca-1530088. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content
If you would like to see more Rip-off Reports on this company/individual, search here:



#1 Author of original report
My website has been entirely taken down
AUTHOR: Nathan - (United States)
SUBMITTED: Monday, December 11, 2023
Less than 48 hrs since I filled my report here, against eDirectory/Arca Solutions as well as on other 6-7 similar websites, my website (www.word2mouth.com) has been taken down entirely. I can't even login my admin. The eDirectory team are the only ones holding the login credentials to my server. I wrote right away, to the general attorney in my state (SC) and the general attorney where their business is registered (VA).
I'll see what's going to happen next. I'll keep updating.


Advertisers above have met our
strict standards for business conduct.