Exclusive Calls Overcharging for unverified appointments and unused service portion due to Covid-19 Pandemic, Las Vegas NV

The customer is unfortunately trying to bully us into refunding him money that is not due to him. This customer sent us an email in March (which we have as evidence) stating that he was shutting down his business due to covid and for us to put him on a courtesy hold until he gave us further notice on when to restart again. We went ahead and put him on courtesy hold. Within a couple of weeks, we were notified by our merchant that this customer was attempted to do a chargeback. We tried contacting the customer to understand why he was attempting a fraudulent chargeback by lying and saying he had cancelled on 2/20/2020, when we have his emails stating otherwise.

He refused to talk and stated "we will see what CapitalOne decides”. Capitalone decided in our favor and he lost the fraudulent chargeback case. He then attempted a second fraudulent chargeback case and this time wrote he had cancelled the service on January 5, 2020. We replied to Capitalone showing them all the email communication and also showing them that he attempted a chargeback and lost by saying he cancelled on 2/20/2020 but now he saying he cancelled on 1/5/2020. Capitalone again decided in our favor and he lost his 2nd attempt at a fraudulent chargeback.

He then tried again for a third time and it was sent to arbitration but this time he was claiming other lies and again we showed the evidence and he lost the arbitration case as well. Once he lost all three, he emailed us threatening that he would go and put reviews out there if we did not refund him the money. We let him know that we will not allow him to bully us into refunding money that is not owed to him, by writing false information out on the internet.  He is trying to find a way to get us to cave in and we will not. We have all the evidence to prove in or out of a court of law that this company is lying and we are open to sharing all the evidence with anyone that would like to review it, as it is over 100 ++ pages. 

He even attempted to do a complaint through the BBB and we emailed all the evidence to the BBB and the BBB dismissed is complaint since there was clear evidence that he is a liar. Even though BBB did dismiss his complaint they still allowed his review to post, even though they clearly have in writting from the customer himself, his lies.

The information written is false and we have already reported this to the State District Attorneys office with all the evidence. 

We have all the emails, documents and the signed legal binding agreement to prove that he is lying.