Complaint Review: Fitbit.com -
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- Author Not Confirmed
- Fitbit.com United States
- Phone:
- Web: Fitbit.com
- Category: Smartwatches, Warranty, Fitness Band
Fitbit.com Failed to honor warranty.
*Author of original report: Nowhere did it say third party on Amazon!
*General Comment: Amazon
Show customers why they should trust your business over your competitors...
We bought a Fitbit watch last September. The band is directly attached to the watch body. The band broke. The watch cannot be used. It is less than a year old and under warranty. We have original purchase data and packaging.
The watch was purchased via Amazon. We contacted Fitbit customer service and Fitbit says Amazon is not an authorized seller and Fitbit is not responsible. We contacted Amazon and they say that we need to go to the manufacturer. Neither will take responsibility.
We want the watch replaced under the 1 year warranty and can't get anyone to listen.
This report was posted on Ripoff Report on 07/26/2023 08:42 AM and is a permanent record located here: https://www.ripoffreport.com/report/fitbitdotcom/failed-honor-warranty-1527789. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content
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#2 Author of original report
Nowhere did it say third party on Amazon!
AUTHOR: Charles - (United States)
SUBMITTED: Sunday, July 30, 2023
We purchased the Fitbit on Amazon. Received it in original packaging with a US warranty that no one seems to be willing to honor. We have no way of knowing if it were a third party and there is no indication on our reciept. if Amazon sells grey market goods they should identify them as such. We are still out a Fitbit! What a scam!
#1 General Comment
Amazon
AUTHOR: Flint - (Afghanistan)
SUBMITTED: Saturday, July 29, 2023
Amazon is an authorized dealer. I'm guessing you didn't buy it from Amazon, but rather through a third party vendor selling on Amazon. Third party sellers often sell gray market or refurbished units that have no warranty.
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