Complaint Review: Garage Flooring LLC - Rancho Santa Fe CA
Garage Flooring LLC Rubber Flooring Inc Garage flooring Rancho Santa Fe CA
We spend $1930 on products to coat our garage floor from Garage Flooring LLC. After it was professionally applied, the fumes were so bad, we had to leave our home. The fumes were to dissipate after 72 hours per company rep, Justin.
They did not and the fumes were penetrating into our home burning our nose and throat. We contacted the business - Justin offered to send an ozone machine. We, instead quickly ordered a machine that included a charcoal filtration system that had activated carbon to absorb these chemicals.
This was on for 2 weeks and three filters later the fumes and smells did not subside. We kept our garage doors and windows open day and night for over 2 weeks. We finally had our contractor with no financial interest come out as well as a professional garage floor company and both said the cause was the product, and that it was defective.
We have to have the product removed now. Garage Flooring who say they stand behind their products, are not willing to refund, even with all of the emails while we were having problems. Their response is the professionals that came out had "financial motives."
We are not only out $2000, but have to pay for removal. They sent a defective product and will not stand behind it. This company is not reputable and this has been a nightmare and I am requesting a refund which was refused. I filed a BBB complaint and am disputing with my credit card - Total rip off. Buyer beware.
This report was posted on Ripoff Report on 12/04/2019 06:51 PM and is a permanent record located here: https://www.ripoffreport.com/report/garage-flooring-llc/rancho-santa-fe-ca-rubber-1488616. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content
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