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Report: #1317697

Complaint Review: Hoverboard360 - Internet, USA

  • Submitted 07-19-2016
  • Updated 07-19-2016
  • Reported By Sean - Charlotte, North Carolina, USA
  • AUTHOR CONFIRMED

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Hoverboard360 Keenford Limited, imotohk.com Won't Refund $ or Replace Recalled Hoverboard Lynbrook, New York Internet

*Consumer Suggestion: Let's work together

*Consumer Suggestion: Contact New York Attorney General's office

Their hoverboards were recalled and they want to provide a store credit to a website that sells apparel. I dont want clothes, I want my money back or I want them to replace the recalled hoverboard.

This report was posted on Ripoff Report on 07/19/2016 03:07 pm MTS and is a permanent record located here:
https://www.ripoffreport.com/report/hoverboard360/internet/hoverboard360-keenford-limited-imotohkcom-wont-refund-or-replace-recalled-hoverboard-1317697. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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2 Updates & Rebuttals

user image
#2 Consumer Suggestion

Let's work together

SUBMITTED:07-23-2016 6:02 PM
Hoverboard360 Customer
USA

I'm sorry for your experience.  I'm also a frustrated customer--see my report also filed on this website.

Hoverboard360 (aka Keenford Limited and ImotoHK) is participating in a USCPSC recall for dangerous hoverboards.  Nine other companies are also participating, and all 9 of these companies will either repair/replace your hoverboard or offer a full money refund of your purchase price.

However, Hoverboard360 offers only a store credit to purchase clothing.  The company should be required to offer the same remedies as the other 9 companies, namely repair/replacement or a full money refund. 

If you feel the same way, let's work together.  Please reach out to pineflatroad-hoverboard360 at yahoo dot com.

user image
#1 Consumer Suggestion

Contact New York Attorney General's office

SUBMITTED:07-23-2016 8:52 AM
Karen Boyd
USA

I see online that Keeford, LTD has been disolved.  According to what I have deduced, they likely have several companies under that umbrella, one of which is Hoverboard 360. They sold 84,000 of the hoverboards and they don't plan to do anything about it!  I also plan to contact the US Attorney General.  Obviously this is a problem beyond my $648.99 and the clothes on their website - which I did NOT plan to even consider - look like something you'd buy in a thrift-shop., only older. Now I'm leery about buying my grandson another one.

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