JM BULION sent me used silver bars when they were supposed to be new, and they were all damaged dallas texas

I purchased kilo sunshine silver bars from jm bulion, when they arrived i found they were all used bars all damaged  had been filed on edges, all sides of bar were heavily damaged, when i called jm bulion on this 2500 dollar order and explained they offered me 5 dollars off on my next order, person there said they often sell buyback bars they bough back from customers i told him they listed them as brand new bars from mint even my receipt said that he wasnt interested in discussing said i could send back but would take quite a bit of time to proccess as they are way behine they scammed me and did it with full knowledge these were used bars damaged being sold as new from mint