Complaint Review: Keranique.com - Internet
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- Author Not Confirmed
- Keranique.com Internet United States
- Phone: 1-800-547-9406
- Web: Keranique.com
- Category: Hair Products
Keranique.com Cancelled membership but they tell me I only cancelled over the phone BUT NOT ONLINE Internet
*Author of original report: THE MISERABLE RETURN (long line at the post office because of the holiday season)
Show customers why they should trust your business over your competitors...
Keranique.com continues to send me products even though I cancelled my membership back in May of 2022. When I questioned representative, he said I call to cancel in May 2022 but neglected to also cancel online. What kind of B.S. is that with the customer service.
I also have to send the product back with a bunch of instructions and PAY out of pocket to return the product. Then he tells me that it will take approximately 3 to 5 months for me to get my money returned.
CONSUMERS, DO NOT FALL FOR THIS TACTIC. I am horrified.
This report was posted on Ripoff Report on 12/06/2022 12:06 PM and is a permanent record located here: https://www.ripoffreport.com/report/keraniquedotcom/cancelled-membership-tell-i-1523056. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content
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#1 Author of original report
THE MISERABLE RETURN (long line at the post office because of the holiday season)
AUTHOR: Lila - (United States)
SUBMITTED: Friday, December 09, 2022
They have strict rules on returning a package that I did not order. I cancelled my status back in June of 2022. Here I am returning this heavy package for almost $21.00 for something I did not order. The rep told me I CAN NOT just do "return to sender". Also I should be wise to keep a tracking number because it may takes up to 3 months for me to get a refund. Keranique has very bad P.R.
A FEW WORDS TO THE PUBLIC... "IT IS NOT WORTH THE PAIN."
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