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Report: #1490526

Complaint Review: Mattress Firm - Riverdale Utah

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  • Reported By: Rex — West Haven United States
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  • Mattress Firm Riverdale, Utah United States

Mattress Firm did not deliver or refund Riverdale Utah

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I stopped in to the Riverdale Mattress Firm store I was looking for a Twin and a Full mattress the twin to upgrade my present bed and the Full for a bed I had built.

I purchased one of each with mattress covers and a pillow, I was told he was giving me a discounted price. But they did not have the Full in stock but it would deliver to my home on the 14th or 16th of December.

I chose to have them both shipped and delivered to my home on the same date.

By the 18th I called the store they said it would be there on the 19th I checked the delivery status given to me via Email from Mattress Firm it said delivery on 19th as well. Again, checked delivery status on the night of the 19th it now said the 20th. Again, checked delivery status on the night of the 20th. 

It said,   “To be determined” I remarked on the shipping companies website of more or less where is my shipment. 21st They responded that they had gotten a shipping notice from Mattress Firm but never got anything to ship! Called Mattress Firm store again they claimed some screw up but promised they would be in the store for me to pick up by 8:00 AM. on the 24th. I gave them till 10:00 AM. Before showing up, to find them not there.

They clamed it was on the truck and on its way from Logan Utah, I had him confirm it was actually on the truck, he told me it was and would be there within the hour. I told him I would return after 12:00. I called at 1:30 PM. Only to be told that it didn’t come in! I blew a casket on him! told him I was on my way up for a refund.

Getting there at 2:00 PM. The kid I talked to earlier and on the phone was gone (probably hiding in the back) the other guy that seen and heard me in there earlier helped me said he was sorry for the hole mess. He possessed my refund and took the covers back. He asked about the pillow, I told him I had been using in on the floor while I awaited my mattresses and probably would have to keep it.

Now Christmas eve I have family coming in for the holidays with nowhere to sleep, so I am out shopping for mattresses. That night I receive another Email from Mattress Firm congratulating me on the purchase of my new mattresses.

Since then I have been contacted by a Brent at Mattress Firm Riverdale store, he left a message that they had reordered the mattresses and until they got the shipment was returned to their warehouse, they would only refund the price of the covers $64.48. then when they get the mattresses back in their warehouse, they would refund the rest. It has now been more than a week and still have not received the rest of my refund!

Now Brent (now in Park City store) don’t call me back and Dennis “Manager at Riverdale” store don’t seem to have the clout to get my refund processed.

This report was posted on Ripoff Report on 01/16/2020 10:46 PM and is a permanent record located here: The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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