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Report: #1504965

Complaint Review: Money Metals Exchange - Eagle Idaho

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  • Reported By: Robert — Plummer Idaho United States
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  • Money Metals Exchange PO Box 2599 Eagle, Idaho United States

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The process of purchasing a larger quantity of precious metals from Money Metals Exchange is more trouble than it is worth. If you purchase more than $1000 from them you have to pay by check. I purchased physical metal from them on 1/20/2021 and they still had not posted either of the checks as of 2/10/2021. After the first check went "missing" I offered to pay via ACH on 2/1/2021. I was told by Clint and Michelle that they would not accept ACH because it would be fraudulent and is against their policy. They will make NO exception for any payment issue.

I willingly gave them personal information to verify that I am who I say I am and they still refused to take payment via ACH. They refused to resolve the problem unless I paid by wire transfer at the cost of $30. So, I sent the second check on 2/4/2021. I made contact with Michelle and Clint again because the check had not cleared on the fifth working day 2/10/2021. I live 4 hours away from Eagle Idaho and confirmed with the post office that there is no way it would take that long to arrive. I also spoke with my local post office yesterday 2/10/2021 to find out what may have happened and they explained that it is unlikely for 2 pieces of mail to go missing. They had no explanation of why this would happen. I do not know what happened to the mail but I did send out 2 checks and would not waste my time here or anywhere else otherwise. 

I filed a complaint with the BBB in order to resolve the issue and make payment via ACH. This sparked them to liquidate my account and breach their contract. I was called a liar by Clint and he suggested that I am committing fraud by requesting to pay by ACH. I also have an email string stating the same, and also contains a picture of the check and envelope sent on 2/4/2021. I called my Credit union to cancel both checks and was informed that payment by check is more suceptible to fraud than ACH. Conveniently the check arrived the day after (2/11/2021) they liquidated my account because I had put stop payments on the checks that had “disappeared”. They refuse to make any resolve to customer issues and use a system that is more susceptible to fraud. They will breach contract with you so be carefull if you decide to purchase from them.

This report was posted on Ripoff Report on 02/11/2021 03:29 PM and is a permanent record located here: The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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#4 Author of original report

My review is not innaccurate

AUTHOR: Robert - (United States)

POSTED: Wednesday, January 12, 2022

I have entered screenshots to prove Money Metals negligence and horrendous customer service. I am glad you have had pleasant experiences with them, but not everyone has.

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#3 Author of original report

These are real complaints

AUTHOR: Robert - (United States)

POSTED: Wednesday, January 12, 2022

I have filed a complaint against money metals here and with the BBB. I am also verified on both. If there is any questions to this gentleman's report. You can read my report. I have emails and pictures to prove their poor business practices and horrendous customer service.


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#2 Author of original report

Here is the proof

AUTHOR: Robert - (United States)

POSTED: Wednesday, January 12, 2022

I am attaching snap shots off emails provided by the CEO of Money Metals. I am not lying nor would I waste my time creating this report. I have blacked out the email address's per ripoff report guidelines. 

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#1 Consumer Comment

Inaccurate review

AUTHOR: valerie - (United States)

POSTED: Saturday, December 11, 2021

This looks like a bogus complaint to me.  I have purchased 6 times and EVERY purchase was with an ACH debit to my bank account because I do not want credit card fees.  I have had zero probelms with Money Metals - they have great customer service which I only had to contact once to understand NY taxes. 

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