Palmer admistrative services Palmer extended warranty They do not return phone calls, approve or deny work on vehicles Ocean New Jersey

I took my vehicle to dealership for repair work over 3 weeks ago. I am still waiting to get an approval or denial on warranty claim. 

 Both myself and dealership have called Palmer. We have left several messages and no one calls back.

I am over 70 years old and on a fixed income.  I bought warranty on case of expensive repair.  But I have no way to get to the store or anywhere else because my vehicle is still awaiting approval.  

Shop says they have the parts and will have fixed In a day once get approval.