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Report: #1494246

Complaint Review: ParadiseGrillsDirect.com - Orlando FL

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  • Reported By: Todd — Jupiter United States
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  • ParadiseGrillsDirect.com 2222 Diversified Way Orlando, FL United States

ParadiseGrillsDirect.com Paradise2u.com ParadiseGrillingSystems ParadiseOutdoorKitchens Failure to honor Lifetime Warranty Orlando FL

*Author of original report: Review of Paradise Tahiti Model Tiki Bar Outdoor Kitchen BBQ Grill Grilling Systems

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I purchased this Tahiti model outdoor kitchen tiki bar and this is my review. The steel construction they claim is a feature is actually a liability, as you can see the steel rusted away and the countertop caved in. The only thing holding it together appears to be the stucco walls? This grill has stayed on my screened in patio here in Jupiter, FL. I live 3 miles inland from the beach so ocean salt isn't a factor, and there is no standing water on my pool deck/patio.

Unfortunately when I called Paradise2u I was told that rust wasn't covered under warranty, even though their website states 'we believe so strongly in our welded STEEL design that we offer an INDUSTRY EXCLUSIVE LIFETIME STRUCTURAL WARRANTY on the frame'. So much for truth in advertising. Here's a link to their warranty: https://paradisegrillsdirect.com/craftsmanship So it seems if I want to purchase a new back unit, I can expect it will rust out and collapse as well. For that reason, I have to give this tiki bar a very poor review, and I won't be buying anymore paradise grill furniture from Paradise

Here's a video of the rust/damage
https://youtu.be/mUtss3aBXpM http://paradise2u.com/ https://paradisegrillsdirect.com/ #jacksonville #orlando #windermere #clermontflorida #tampa #sarasota #fortmyers #capecoral #bonitasprings #naplesflorida #pompanobeach #fortlauderdale #miami #pinecrestflorida #houston #katytexas #thewoodlands #sugarland #richmondtexas #springtexas #friscotexas #pembrokepines #outdoorkitchens #hibachi #kamado #grill #tikihut #tikibar #electricgrills #firefeature #patio

This report was posted on Ripoff Report on 04/20/2020 04:24 PM and is a permanent record located here: https://www.ripoffreport.com/report/paradisegrillsdirectdotcom/orlando-fl-paradiseudotcom-1494246. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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#1 Author of original report

Review of Paradise Tahiti Model Tiki Bar Outdoor Kitchen BBQ Grill Grilling Systems

AUTHOR: Todd - (United States)

POSTED: Tuesday, April 21, 2020

I purchased this Tahiti model outdoor kitchen tiki bar from Paradise Outdoor Living LLC in 2011. Since then, the 'Paradise' brand may have gone on to become Paradise Grilling Systems LLC, offering the same Tahiti model that I purchased. The steel construction they claim is a feature is actually a liability, as you can see the steel rusted away and the countertop caved in. The only thing holding it together appears to be the stucco walls?

This grill has stayed on my screened in patio here in Jupiter, FL. I live 3 miles inland from the beach so ocean salt isn't a factor, and there is no standing water on my pool deck/patio.

Unfortunately when I called Paradise2u I was told that rust wasn't covered under warranty, even though their website states 'we believe so strongly in our welded STEEL design that we offer an INDUSTRY EXCLUSIVE LIFETIME STRUCTURAL WARRANTY on the frame'. So much for truth in advertising. Here's a link to their warranty claim: https://paradisegrillsdirect.com/craftsmanship

So it seems if I want to purchase a new back unit, I can expect it will rust out and collapse as well. For that reason, I have to give this tiki bar a very poor review, and I won't be buying anymore paradise grill furniture from Paradise

Is it possible that the reason the Paradise companies close and reopen under a different yet similar name could be to avoid the warranty claims on their 'strongest outdoor kitchens ever made'? Decide for yourself how much my tiki bar resembles the tahiti model tiki bar currently available at these new companies. http://paradise2u.com/ https://paradisegrillsdirect.com/ Todd Breen

#jacksonville #orlando #windermere #clermontflorida #tampa #sarasota #fortmyers #capecoral #bonitasprings #naplesflorida #pompanobeach #fortlauderdale #miami #pinecrestflorida #houston #katytexas #thewoodlands #sugarland #richmondtexas #springtexas #friscotexas #pembrokepines #outdoorkitchens #hibachi #kamado #grill #tikihut #tikibar #electricgrills #firefeature #patio

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