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Report: #1496409

Complaint Review: Rise Up overhead garage door - Roanoke Texas

  • Submitted:
  • Updated:
  • Reported By: Lynn — Burleson TX United States
  • Rise Up overhead garage door P.O. Box 3044 Roanoke, Texas United States

Rise Up overhead garage door Cody Adley Took 1500.00 from me Roanoke Texas

*Author of original report: Refund

*REBUTTAL Owner of company: REFUND

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I ordered a new garage door and was told I had to pay upfront cause it was a special order door. Cody came to my house and I paid him 1500.00 in cash, that was March 29, 2020. I was told my installation date was May 13th. Well no one showed  up.

I contacted Cody and he told me he had to quarantine for 14 days even said he would give me 200.00 back. My next installation date was June 13th and of course no one showed up. Now Cody won't answer/return my calls or texts. 

This report was posted on Ripoff Report on 06/15/2020 05:23 PM and is a permanent record located here: https://www.ripoffreport.com/report/rise-overhead-garage-door/roanoke-texas-cody-adley-took-1496409. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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REBUTTALS & REPLIES:
1Author
0Consumer
1Employee/Owner

#2 Author of original report

Refund

AUTHOR: Lynn - (United States)

POSTED: Wednesday, June 24, 2020

 I still have yet to receive a refund.

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#1 REBUTTAL Owner of company

REFUND

AUTHOR: Rise Up Garage Door - (United States)

POSTED: Wednesday, June 17, 2020

 Services were not provided to Mrs. Lynn due to unforeseen circumstances. An email has been sent to the customer. Rise Up Garage Door is issuing a full refund of $1,500 dollars that was paid to the company via cash. Rise Up Garage Door is also including a $100 Visa gift card as an apology. We are sorry and not how we do business.

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