Complaint Review: RTS Autoparts - Woonsocket Rhode Island
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- Author Confirmed
- RTS Autoparts 2385, Diamond Hill Road Woonsocket, Rhode Island United States
- Phone: 888-787-5603
- Web: https://www.rtsautoparts.com/
- Category: Auto Parts
RTS Autoparts Ready To Start Autoparts Bait and switch business practices, selling high priced parts that no longer have any use left in them. Woonsocket Rhode Island
*REBUTTAL Owner of company: We fixed your issue, as the Engine which you bought had a 90 days Warranty. ( Refunded Full Amount )
Show customers why they should trust your business over your competitors...
I was looking for a replacement engine on my truck, put in a requests on car-part.com, I received a call from rtsautoparts.com stating they had a couple of engines available.
I asked for them to send the vin number of the engine with less miles on.
Received an engine that had over 125K miles in 2009 and looked like it had been underwater for the last 5 years.
Has been a week since I started trying to obtain an RMA number and still being jerked around.
This report was posted on Ripoff Report on 08/23/2019 06:46 AM and is a permanent record located here: https://www.ripoffreport.com/report/rts-autoparts/woonsocket-rhode-island-ready-1483921. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content
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#1 REBUTTAL Owner of company
We fixed your issue, as the Engine which you bought had a 90 days Warranty. ( Refunded Full Amount )
AUTHOR: RTS Auto Parts - (United States)
SUBMITTED: Thursday, October 10, 2019
Dear Orlando, Thanks for bringing this to our attention. Your feedback helps us identify our shortcomings and improve our sourcing engagements.
We greatly appreciate your patience shown while we completed our internal investigation to review & resolve this case. Upon completion of our internal review, we have refunded you the full amount per our company policy.
As per our conversation, once again we apologize for the unintended inconvenience and difficulty you experienced and we look forward to doing business with you again.
And we see that you have rated us 4star in Google reviews. We are Thankful for this.
Regards,
RTS Auto Parts
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