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Report: #1300502

Complaint Review: Ripoff Report | Creative Tax Solutions Verified TRUSTED Business | Ripoff Report Verified™ …businesses you can trust. Creative Tax Solutions is a full service tax resolution, audit defense and accounting services firm, and ready to help with all of your financial management needs. Creative Tax Solutions an organization with decades of experience as CPAs, accountants, attorneys, enrolled agents and former IRS revenue officers. Creative Tax Solutions emphasizes the importance of customer service. - Lantana Florida

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  • Reported By: Royc3 — Worcester Massachusetts USA
  • Creative Tax Solutions Verified TRUSTED Business | Ripoff Report Verified™ …businesses you can trust. Creative Tax Solutions is a full service tax resolution, audit defense and accounting services firm, and ready to help with all of your financial management needs. Creative Tax Solutions an organization with decades of experience as CPAs, accountants, attorneys, enrolled agents and former IRS revenue officers. Creative Tax Solutions emphasizes the importance of customer service. 1177 Hypoluxo Rd #201 Lantana, Florida USA

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REVIEW UPDATE: February 20 2019 Creative Tax Solutions remains committed to increased customer satisfaction and has improved their business practices over the years to better serve their customers. Creative Tax Solutions is truly dedicated to making sure their customers are satisfied and that any complaints which do arise are addressed promptly and fairly.

To date, Creative Tax Solutions has made good faith efforts to resolve all complaints reported on Ripoff Report. Based on our experience, the member business has proven to be among the top members of the Ripoff Report Corporate Advocacy Business Remediation and Customer Satisfaction Program as a Verified Safe Business™.

Over time and since becoming a member, Creative Tax Solutions has remained actively engaged and improving the way they address customer service complaints. As an active and current member of the Ripoff Report Corporate Advocacy Business Remediation and Customer Satisfaction Program we are happy to report that now more than ever Creative Tax Solutions remains committed to improving customer satisfaction.

Remember, no company or individual can ever satisfy 100% of the people 100% of the time. There are no products or services that will always be perfect for everyone and even the best companies will receive complaints from time to time. However, by participating in the Corporate Advocacy Program, the member business has made a commitment to working with its customers to resolve complaints quickly and fairly whenever possible.

Please keep in mind that as a consumer you have some responsibilities as well. Success has many definitions that based on your past experiences, current situation and your perceived expectations. Success with any product or service is always based on the proper application and understanding. The fastest car will not run if you never turn the engine on. Look at how you used the product or service that was provided in relation with the instructions that you received. The Corporate Advocacy Business Remediation and Customer Satisfaction Program will help you get your voice heard but please be prepared with documentation and fair representation of your concern, also have an idea of how the company can fix your concern. Can they offer additional services, extend warranties, offer a fair refund or just get you talking with someone that can help. ..let them know and let us know!

*Any consumer not receiving satisfaction from a member of the Corporate Advocacy Program should email us at editor@ripoffreport.com.

Ripoff Report Verified™ REVIEW

EDitor's UPDATE: Positive rating and recognition has been given to Creative Tax Solutions for its full commitment to quality customer service.

Ripoff Report's discussions with Creative Tax Solutions have uncovered an ongoing dedication by the company to total client satisfaction. This means that clients can expect that the company will work towards finding a mutually satisfactory resolution to any concerns. Creative Tax Solutions listens carefully to client concerns and sees them as an opportunity to learn from past mistakes and become more efficient as a company in the services offered and the support for those services.

Positive rating and recognition has been given to Creative Tax Solutions for its commitment to excellence in customer service.

Ripoff Report's discussions with Creative Tax Solutions have uncovered an ongoing dedication by the company to total client satisfaction. This means that clients can expect that the company will work towards finding a mutually satisfactory resolution to any concerns. Creative Tax Solutions listens carefully to client concerns and sees them as an opportunity to learn from past mistakes and become more efficient as a company in the services offered and the support for those services.



The information provided in this report below is based on comments made by Thomas Patti during an onsite inspection held by a third party verification company with no biases towards Creative Tax Solutions.

Creative Tax Solutions is a full-service tax firm. This encompasses filing tax returns for clients on a yearly basis, bookkeeping and accounting services for their clients, and most importantly tax resolution. Thomas Patti stated the following about his company, "we do a full tax investigation for our clients, find out the symptoms of what’s going on with their case. It takes about 7 to 10 days to essentially get all the information back from our client. And then we review that with our client to explain to them what needs to get fixed for your case. Just like if you’re going into… a medical situation… and then, at that point, we work on… realistic resolutions. So essentially, we can find out exactly what’s going on, how we’re going to fix it moving forward."

Leads for Creative Tax Solutions are obtained through a Google based pay-per-click program. Once a client has expressed interest in their services, "the client will consult with one of our enrollment specialists…they will help qualify the client. Find out if you’re owing back taxes, do you need professional help to do this, and they explain to the client what the next few steps are. We always start off with our clients with the tax investigations with the fact-finding process of our case. That’s the selling part. That’s part one. Part two is once that tax investigation is completed and we know exactly what we need to do for the client, that comes over to myself or one of our sales reps in our company." Creative Tax Solutions is proud of their process so much do that they offer a 100% money back guarantee."





CUSTOMER CARE & COMPLAINT RESOLUTION – CREATIVE TAX SOLUTIONS

During the on-site interview, Mr. Patti was asked to describe a situation where a client was not satisfied with the level of service they received. Mr. Patti expressed that they rarely receive complaints, and the complaints they do receive are treated with great care, "my ultimate goal for the company is to make the consumer very happy with our model. If it’s gone down to the point where the client is…fed up, he’s unhappy with our situation, I will actually give our client a refund. So, no problem with that at all. It makes the client happy. We don’t want any bad reviews. We pride ourselves on good reviews so that typically keeps a client happy, and their expectations happy, and so on. It’s ok… it happens in business. It’s part of business."

When asked to comment on complaints posted on Ripoff Report's website Mr. Patti believes the comments are false and a result of cyber bullying. Creative Tax Solutions has a great reputation with past and current clients and will offer up various solutions to any complaint that arises. Mr. Patti additionally stated the following about their credentials, "everybody here in our office is licensed as a licensed tax professional through the United States Department of the Treasury. So, we all carry P-10 licensing for one. So, the processing side carries that for credentials. On this side, P-10 as well. In addition to that, we do what they call a Florida mandates that every call center has a licensing, which we’re all licensed as well." They are additionally accredited with the Better Business Bureau and BCA.

Creative Tax Solutions is proud to be a part of Ripoff Reports Corporate Advocacy Business Remediation and Customer Satisfaction Program, "I think there is a value to having Ripoff report, essentially proving to them, showing our business model, explain it to them, us doing our interview process, the process alone, trusting the process, and going through with it, that it will be a good business venture basically as we get going."





CREATIVE TAX SOLUTIONS – STATEMENT FROM THE COMPANY

" We are one of the top ad agencies for helping small businesses create and understand their own brands. With us, you'll always receive a complex and customized approach to branding that comes from a team who consistently borrows strategies from large brands and adapts them to fit the financial needs of small businesses all over the world. Please take time to review our site, learn about some of our tools, meet the people who will manage your account, understand our history, and receive answers to some of your questions.

Creative Tax Solutions’ team have expressed that they feel very confident doing their job. Creative Tax Solutions takes employee satisfaction seriously as well. Employee feedback and surveys reveal comments such as this, " "Creative Tax Solutions takes employee satisfaction seriously as well. Employee feedback and surveys reveal comments such as this, Creative Tax Solutions provides a very positive environment to work. Opportunities for suggestions and improvements are encouraged. Mr. Patti is truly concerned about our contribution to the company and providing growth opportunities for us. He takes the time to listen and communicate with employees and customers."

Ripoff Report was pleased to learn that Creative Tax Solutions’ past and current approach to business is focused on its pledge to total commitment towards client and employee satisfaction.



STATED IMPROVEMENTS FROM CREATIVE TAX SOLUTIONS

Creative Tax Solutions recognizes that complaints posted on Ripoff Report (whether true or not) are issues that need to be addressed, not ignored. If handled correctly, complaints can be valuable learning opportunities. With the feedback generated by Ripoff Report's review, Creative Tax Solutions has made organizational changes allowing its clients and employees a more streamlined approach to problem resolution and a commitment to a great client experience.

In summary, after our review, which included discussions with Creative Tax Solutions recognizes that complaints posted on Ripoff Report (whether true or not) are issues that need to be addressed, not ignored. If handled correctly, complaints can be valuable learning opportunities. With the feedback generated by Ripoff Report's review, Creative Tax Solutions has made organizational changes allowing its clients and employees a more streamlined approach to problem resolution and a commitment to a great client experience. In summary, after our review, which included discussions with "First Name / Last Name", Ripoff Report is convinced that Creative Tax Solutions is committed to quality delivery of services resulting in total client satisfaction., Ripoff Report is convinced that Creative Tax Solutions is committed to quality delivery of services resulting in total client satisfaction.





How does a business get Ripoff Report Verified™

The member business allows Ripoff report to email everyone from the past. Those who respond to Ripoff report with a valid complaint must be take care of. They have made a commitment that if anyone contacts Ripoff Report in the future, they will make things right within 14 days. The member business must err on the side of their customers. Otherwise the member business is off the program.

Ripoff Report has determined that Creative Tax Solutions meets Ripoff Report Verified™ standards which include a commitment to make a good faith effort to resolve any consumer complaints. Members of the Corporate Advocacy Business Remediation and Customer Satisfaction program do pay a fee for our on-site review, 24-hour monitoring and for support with customers to resolve any disagreements.

Ripoff Report sends a 3rd party service to do an onsite inspection of the new member business. The on-site inspection / review does not mean that the products or services offered by the business have been evaluated or endorsed by Ripoff Report, and has not made a determination as to the business' product quality or competency in performing services. We can verify, that Ripoff Report went to the business, verified their business or “work from home business”, there for, if a customer in the future does not get treated correctly, Ripoff Report can get the problem resolved. If not, and the customers is right, the member business will be taken off the Corporate Advocacy Program. Remember, Ripoff Report emailed every customer from the past that filed a complaint to make sure the member business made things right with customers from the past. Again, to err on the side of their customer, those from the past and those in the future.

Read more about why consumers should feel confident when doing business with a member of Ripoff Report's Corporate Advocacy Business Remediation & Customer Satisfaction Program. Yes, it’s a long name for a program that does a lot for both consumers and businesses alike.

Read about Ripoff Report Corporate Advocacy Business Remediation & Customer Satisfaction Program, a program that benefits the consumer, assures them of complete satisfaction and confidence when doing business with a member business. This program works.

As a matter of policy, when a business becomes a member of the Corporate Advocacy Program they agree to allow Ripoff Report to contact every client who filed a complaint so they can make things right with them. In order to confirm that the complaints were resolved, Ripoff Report is copied on all responses so we can insure that the member business did right by their customer.

NOW TO THE ORIGINAL REPORT THAT WAS FILED

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Creative Tax Solutions Creative Tax Solutions LLC Lantana Florida

ABOUT THE RIPOFF REPORT BELOW:


Ripoff Report would like to let readers know that Ripoff Report emailed this customer so the member business could make things right with them. When a business joins the Corporate Advocacy Program, Ripoff Report emails everyone from the past so the member business can make things right with them. Of course, everything within reason. In order to confirm that the complaints were resolved, Ripoff Report is copied on all responses so we can insure that the member business did right by their customer. The author of the Ripoff Report below never responded to our offer to help them.


STATEMENT FROM CREATIVE TAX SOLUTIONS:


Fake review! was never a client at Creative Tax Solutions. We ever offered 100% refund IF the was a client.


Dear S. Royce, thank you for taking the time to communicate to us why our service did not meet your expectations. We have every desire to address your needs and provide the best solution available to resolve your issue as soon as possible. If you are not happy with our service we are Happy to review your case and Refund your money however we cannot find a record of you as a client. Please give us a call at 561-536-4450 so that we can locate your case and make our best attempt in regaining your confidence in our company. In addition, we will further evaluate how we can prevent this problem from occurring again in the future. Please accept our sincerest apology for any trouble or inconvenience we have caused you. Again, we highly appreciate your feedback as it will assist us in becoming better at what we do. As with any business like ours, the greatest advertising we can have is word of mouth from a satisfied client. It’s our goal to retain you as a satisfied customer and will hope to serve you again in the future.


Sincerely, Creative Tax Solution


NOW TO THE ORIGINAL REPORT THAT WAS FILED


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Creative Tax Solutions uses miseading propaganda to encourage people to pay money upfront for stuff they can do themselves.  They claim to have 50 years experience but they have only been around since 2014.  They ripped me off and did nothing.  The IRS says its a big scam. 

This report was posted on Ripoff Report on 04/19/2016 04:51 AM and is a permanent record located here: https://www.ripoffreport.com/report/s/creative-tax-solutions-verified-trusted-business-1300502. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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REBUTTALS & REPLIES:
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2Employee/Owner

#2 REBUTTAL Owner of company

False Claim Victim of Cyber Bulling

AUTHOR: Thomas Patti - (USA)

POSTED: Tuesday, July 12, 2016

Creative Tax Solutions has been infomed  by our legal team that this claim is a Fake / False review  is from a competitor. 

Creative Tax Solutions legal team is aware of the issue and The proper legal channels will be used to deal with the Business Cyber Bulling. 

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#1 REBUTTAL Owner of company

We respect your feed back

AUTHOR: Thomas Patti - (USA)

POSTED: Thursday, April 21, 2016

Dear S. Royce, Thank you for taking the time to communicate to us why our service did not meet your expectations. We have every desire to address your needs and provide the best solution available to resolve your issue as soon as possible. If you are not happy with our service we are Happy to review your case and Refund your money however we cannot find a record of you as a client. Please give us a call at 561-536-4450 so that we can locate your case and make our best attempt in regaining your confidence in our company. In addition, we will further evaluate how we can prevent this problem from occurring again in the future. Please accept our sincerest apology for any trouble or inconvenience we have caused you. Again, we highly appreciate your feedback as it will assist us in becoming better at what we do. As with any business like ours, the greatest advertising we can have is word of mouth from a satisfied client. It’s our goal to retain you as a satisfied customer and will hope to serve you again in the future. Sincerely, Creative Tax Solutions

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