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Report: #1510995

Complaint Review: seamossisland.com - Merrillville Indiana

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  • Reported By: Nobe — United States
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  • seamossisland.com 5915 Mckinley Street Merrillville, Indiana United States

seamossisland.com I order sea moss from them and they sent me something that resembles hay. I reached out to them to get my money back. They refused to give me a refund! Even though they sent me a fake products. I tried to do an online review on their site, but they don’t allow reviews. Merrillville Indiana

*Consumer Comment: Sea moss island is a fraud

*REBUTTAL Owner of company: We Sell Real Wildcrafted Sea Moss from St. Lucia

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I order sea weed for them and they sent me something that resembles hay. I reached out to them to get my money back. They refused to give me a refund! Even though they sent me a fake products. I tried to do an online review on their site, but they don’t allow reviews.

This report was posted on Ripoff Report on 08/14/2021 03:55 PM and is a permanent record located here: https://www.ripoffreport.com/report/seamossislanddotcom/merrillville-indiana-i-order-1510995. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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REBUTTALS & REPLIES:
0Author
1Consumer
1Employee/Owner

#2 Consumer Comment

Sea moss island is a fraud

AUTHOR: Bre - (United States)

POSTED: Sunday, May 08, 2022

 I ordered 2 jars never received them, they never reply to emails you send them but sent an email canceling my order and to refund a whole month later but a whole another month later I still never got my refund. Save yourself the pain and don’t waste your money, they will keep it and not send you your order.

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#1 REBUTTAL Owner of company

We Sell Real Wildcrafted Sea Moss from St. Lucia

AUTHOR: Sea Moss Island - (United States)

POSTED: Monday, November 22, 2021

This claim is fraudulent. We only sell real sea moss that's imported weekly from St. Lucia. St. Lucia sea moss is the best quality sea moss in the world. We have posted proof of our imports on our Instagram page @seamossisland. We take pride in providing only the best sea moss to people worldwide. We also take pride in providing great customer service. We understand and know the risk of people consuming fake sea moss and we will never sell fake sea moss to our customers. We have thousands of customers and wholesale buyers who shop with us regularly because of the great quality of our sea moss.

If this person is a real customer they can contact us and we will work with them to get a full refund as our goal is to make sure every customer is pleased with their purchase from us. We are convinced that this claim is fraudulent and probably one of our competitors as we have not received any complaints from customers about the quality of our sea moss.

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