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Report: #1481446

Complaint Review: Sera Labs - Lewiston Maine

  • Submitted:
  • Updated:
  • Reported By: Pam — La Mirada, CA 90638 CA United States
  • Sera Labs 41 Canal Street Lewiston, Maine United States

Sera Labs Sera Relief Billed for product I didnt order when I called to complain they said I could return the product but would have to pay a restocking fee. Lewiston Maine

*UPDATE Employee: Customer Satisfaction

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Fraud send people product then charge extremely high fees! 

This report was posted on Ripoff Report on 07/05/2019 09:24 AM and is a permanent record located here: https://www.ripoffreport.com/report/sera-labs/lewiston-maine-relief-billed-1481446. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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#1 UPDATE Employee

Customer Satisfaction

AUTHOR: Gina - (United States)

POSTED: Tuesday, July 23, 2019

We’re sorry that you have had a negative experience with SeraLabs. We take our customer’s satisfaction seriously, and are continually working on ways to improve our customer care.  We state on our website that you need to call customer care or send an email to cancel products before they ship. In reviewing your account we see that you were sent a reminder email regarding your reorder along with a date of cancel to avoid further charges and shipping.

We also see that the product was returned and you have been refunded. Before purchasing any SeraLabs product, it’s important to read our Terms and Conditions as well as our Return Policy/Shipping information so that you are not surprised by any of our policies, as well as the price.  Our Terms and Conditions can be found here: at seralabshealth.com

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