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Report: #1531052

Complaint Review: Solé Miami, A Noble House Resort - Sunny Isles FL

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  • Reported By: Rufat — STATEN ISLAND NY United States
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  • Solé Miami, A Noble House Resort 17315 Collins Ave Sunny Isles, FL United States

Solé Miami, A Noble House Resort Sole Miami BEWARE! Valuables STOLEN by HOTEL STAFF Sunny Isles FL

*General Comment: Safe

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BEWARE! We had a very expensive jewelry item stolen from our room by one of the staff members and hotel management did NOTHING about it. They know who went into our room during these few hours by looking at the cameras. They actually went through our bags looking for something. It wasn't just laying around. Its only 2 people and all they did is ask them "did you do it?". I wonder who is going to say yes to that question?! VERY DISAPPOINTING the way it was handled. Huge loss! Obviously NEVER again! If you want to RISK your belongings being STOLEN - definitely choose this hotel!

This report was posted on Ripoff Report on 02/08/2024 02:36 PM and is a permanent record located here: The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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#1 General Comment


AUTHOR: Flint - (United States)

POSTED: Thursday, February 08, 2024

What exactly do you want the hotel to do? Waterboard the staff members until one of them confesses? . You are free to make a report to the police and let them investigate. But really, you have not much of a case. Most hotels provide a safe for guest use. That's exactly why it's there -- valuables are easily stolen and it is impossible to prove anything one way or another. Apart from your word, there is no evidence that the allegedly stolen item was even in your bag. This is an example of what is called "mysterious disappearance" -- it was either lost or stolen, but there is no real evidence of either. And this can happen at any hotel. Believe it or not, most hotels don't pay the cleaning staff much. It's a job with high turnover.

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