Complaint Review: Sushi Palace - Rockville Center New York
Sushi Palace Sushi Restaurant known for All You Can Eat Special with rude, unprofessional, disrespectful manager Rockville Center New York
This restaurant used to be one of our favorites. Until recently, we always enjoyed our food and had positive experiences until their unprofessional and rude "manager" threatened us.
My wife and I had theater tickets Sat 2/15/20 for Valentine's Day and went to our favorite sushi restaurant which we've frequented monthly for several years. We ordered the All You Can Eat special. We ordered a couple of pieces of sashimi and 3 rolls, knowing we would order more. As everyone knows, the sushi rolls come with an abundance of white rice. We ate all of the sushi and left some of the rice and seaweed wraps leftover on a plate - a practice we have done every time we've gone.
When we attempted to order the next round of food, the "manager" came over and told us we could not order any more food. She cited a line on the menu which says something to the effect of they may charge for uneaten food. We explained this is just rice, we have been here many times and never heard that but fine, what is the charge. She refused to come up with a number. Instead she told us we had to leave. We were both incredulous and shocked.
I approached her and asked to speak with the owner. She said she was the manager and made the rules and was refusing to serve us any more food. I asked her why she is not willing to tell us what the cost is for the "uneaten food" (rice) and let us continue ordering food and eating our dinner. She said to me, I'm scared, I'm going to the police. Are you freaking kidding? Call the police because I am asking you a question and you don't want to answer it. I told her, fine, please do, please call the police. My wife was concerned that we were going to miss our play that night, for which we had expensive tickets. She was so upset at that point and just wanted to leave.
They gave us the bill - for ALL YOU CAN EAT - and once again threatened to call the police if we didn't pay. I threw the cash in there and stormed out. I am hopeful the owner, or an actual manager reads this and reaches out. Outside of the phone number, there is no way to reach someone of importance there.
I have made sure that everyone in the area knows about my experience. This woman who claims she was the manager essentially robbed us. She could have given us a price to pay for the rice, and I would have paid it. She could have given us a warning and we would have respected it. She could have handled this several respectable ways. Instead she cut us off and kicked us out. This is no way to run a business and will affect their bottom line as several family members and friends will stop going out of respect for us, and Sushi Palace manager's outright disrespect for us.
This report was posted on Ripoff Report on 02/17/2020 05:56 PM and is a permanent record located here: https://www.ripoffreport.com/report/sushi-palace/rockville-center-new-york-all-1491827. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content
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