Complaint Review: Trojan Battery - Santa Fe Springs California
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- Author Not Confirmed
- Trojan Battery 12380 Clark Street Santa Fe Springs, California United States
- Phone: (800) 543-8630
- Web: https:Trojanbattery.com
- Category: Batteries
Trojan Battery One of 24 Batteries was defective and they wouldn't replace it. Santa Fe Springs California
*General Comment: Within warranty?
*Author of original report: Within Warranty
*General Comment: After a FEW years???
Show customers why they should trust your business over your competitors...
I bought 24 L16 Solar Batteries from them.
After a few years one of the batteries failed.
All the batteries were treated exactly the same.
Trojan Battery would not replace the defective battery.
Their quality has obviously gone WAY down hill.
This report was posted on Ripoff Report on 05/27/2024 06:48 AM and is a permanent record located here: https://www.ripoffreport.com/report/trojan-battery/santa-fe-springs-california-1532721. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content
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#3 General Comment
Within warranty?
AUTHOR: Flint - (United States)
SUBMITTED: Friday, May 31, 2024
Warranties for batteries are generally prorated. If the battery lasted 90% of its expected lifespan, they would credit you 10% of the cost of a new battery. Free replacement is generally only for the first few months to a year.
#2 Author of original report
Within Warranty
AUTHOR: Steve - (United States)
SUBMITTED: Wednesday, May 29, 2024
Batteries are within Warranty period.........
Z
#1 General Comment
After a FEW years???
AUTHOR: Flint - (United States)
SUBMITTED: Monday, May 27, 2024
If a battery outlasted its warranty period, it is not a defective battery, and there is no reason for a manufacturer to replace it for free. And obviously any manufactured product is going to have some variability unit to unit. Just because one battery failed first doesn't mean something is wrong with it. What do you expect, all 24 batteries will fail simultaneously? That is statistically impossible. And the way batteries work in a series string, the weakest battery will be damaged the first time the string is over-discharged. It will then keep getting overcharged, which will quickly cause it to fail.
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