One Two Three I used their glow ampoule serum and it made my skin rash , my face is red and no matter how many times I washed it I still have a rash. Internet

I tried their glow ampoule serum . The little container was so hard to open and I had to use a knife to broke the little glass container, which I don't think is a safe way to use this regularly. Then I applied it to my face and in a matter of seconds it gave me a rash and made my face red. I washed it multiple times and then I applied Cicaplast from La Roche -Posay in hopes it would make my skin feel better , but my skin is still red from that serum from One Two Three. I don't know if is a matter that I can solve in my own house or if I need to get medical attention for it.