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Report: #1498695

Complaint Review: UPS - Atlanta Georgia

  • Submitted:
  • Updated:
  • Reported By: Mark — Shawnee United States
  • Author Not Confirmed What's this?
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  • UPS 55 Glenlake Parkway NE Atlanta , Georgia United States

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Hello,

I have an issue with UPS. They are trying to steal $453.04 from me. 

On Monday 08/10/2020 I printed a shipping label online and took an item to UPS Store #3144 and dropped it off. After I returned to work I realized I’d selected the wrong shipping method and that UPS had charged me $453.04 for shipping. After realizing my mistake I called the UPS store and told them not to ship the package. I returned to the UPS store and they said they voided the label and gave it back to me. UPS is now REFUSING to give me a refund, and now the label is showing up as “in transit”. The UPS Store has supplied in writing that the label was never shipped. 

I have tried calling UPS but always get routed to the Philippines and they just give me the runaround. 

I’ve tried finding a number to speak with someone in the U.S. but such a number does not exist. 

Is there anyway you can help. To many it doesn’t sound like much but $453 is a lot of money to me. I’ve filed a complaint with the GA Attorney Generals office as that’s where UPS Headquartered but that could take weeks or even months. 





Please Help!

Mark D. Ellis

913-744-5991

This report was posted on Ripoff Report on 08/12/2020 08:46 AM and is a permanent record located here: https://www.ripoffreport.com/report/ups/atlanta-georgia-stole-1498695. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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REBUTTALS & REPLIES:
1Author
2Consumer
0Employee/Owner

#3 Consumer Comment

Yes sooner

AUTHOR: Robert - (United States)

POSTED: Friday, August 14, 2020

I would have noticed it sooner? I called the UPS STORE within one hour! And the canceled the shipment immediately.
- Yes SOONER, as is while you were entering in your billing information to print the label. Yes SOONER, as in when you printed out the label, Yes SOONER as in when you dropped off the package. Waiting until an hour AFTER you dropped off the package is not sooner.

If I’d been able to speak with an American here in America this would have been settled the very same day which was MONDAY!
- Don't be so sure. Nothing you have shown here shows that they made any errors, with the possible exception of the UPS Store clerk who may not have voided the label correctly.

Also if your website wasn’t so "messed up” this wouldn’t have happened at all.
- Oh yes it is the "Website's" fault...

Here is a thought.  Instead of having the UPS Store write you a letter, why not have them talk to their contacts at UPS to have the refund processed?  In fact since it is possible the Clerk made the mistake, you should go down to that store and refuse to leave until they take care of it.  After all they work for UPS and if UPS has such a bad website that you got the wrong shipping.  So since it is their fault..they should fix it..right?

Oh and no contrary to your thought..I do not now or have I ever worked for UPS. I also have never had any issues with their website causing me to purchase the wrong shipping.

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#2 Author of original report

What?

AUTHOR: Mark - (United States)

POSTED: Wednesday, August 12, 2020

I would have noticed it sooner? I called the UPS STORE within one hour! And the canceled the shipment immediately. If you would stop HIDING behind your computers and STOP routing every call to the Philippines to the RUDEST people on the planet this would have been solved the VERY SAME DAY! I called UPS at least 20 times and not once did I get someone that could understand what I was talking about! The only reason someone contacted me was because I started emailing every corporate address I could find!

The way you do business is Ridiculous! You list a number that’s supposed to be your billing department, but that numbers sends you to the Philippines. They answer and say sorry, you’ll have to call our billing department for a refund. Do you know how many times I did that? Huh! I’m an American and don’t want to constantly be routed to a country where I can’t understand what they are saying and the can’t understand what I’m saying.

If I’d been able to speak with an American here in America this would have been settled the very same day which was MONDAY! I take umbrage to you getting on here and lying saying I didn’t act soon enough. I have an actual letter from the UPS STORE describing the timeline. Also if your website wasn’t so "messed up” this wouldn’t have happened at all. Hopefully your company is the next to go out of business!

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#1 Consumer Comment

They didn't steal your money

AUTHOR: Robert - (United States)

POSTED: Wednesday, August 12, 2020

Seriously, you make a mistake and all of the sudden it is everyone else's fault? They didn't steal your money, you paid them for a service and didn't notice you made a mistake until well AFTER you dropped off the package, and then wanted them to cancel it.

Don't go off on the "Oh this is a lot of money". If this was a lot of money, it is something you would have realized A LOT sooner. This tells us that either you don't actually read what you are agreeing to, or this amount of money is chump change to you and you are now only using this as some sort of ploy to gain sympathy.

Oh and you know what the AG is going to very likey tell you....file a Small Claims case if you think you are owed the money.

Hopefully you can get some sort of refund, but it may take a while. Just remember you are only in this situation because YOU made the mistake.

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