Report: #1531262

Complaint Review: VRBO -

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Ripoff Report is Xcentric Ventures

Submitted: Thu, February 22, 2024
Updated: Thu, February 22, 2024
Reported By: Vacation Grandma — Omaha NE United States

Author Not Confirmed

Why?

VRBO United States

Phone:
Web: https://www.vrbo.com/?semcid=VRBO-U...
Category: Vacation planning, Vacation rental fraud

VRBO The property owner did not refund full amount

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After booking a vacation rental for Dec 25 - Jan 1, 2025, the property owner emailed us telling us that there would not be any preparation either on our arrival and on our departure.

He asked if we would change our reservation to Dec 24 - Jan 2, 2025 - and if we couldn't make that arrangement to please cancel and he would issue full refund.

Canceled reservation and received $88.88 - we paid $635.23 down payment.

VRBO gave us a Case Number. The agent said "Never cancel - Always wait for refund, then cancel."

Had no idea it worked this way.

Beware!

I will never go through VRBO again.

If we get a refund, I will amend this report,

This report was posted on Ripoff Report on 02/22/2024 05:33 PM and is a permanent record located here: https://www.ripoffreport.com/report/vrbo/property-owner-did-refund-1531262. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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