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Report: #1528770

Complaint Review: West Jet - Calgary Alberta

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  • Updated:
  • Reported By: Jonathan — Winnipeg Manitoba Canada
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  • West Jet 22 Aerial Place NE Calgary, Alberta Canada

West Jet Lost flight, luggage and clothing on plane Calgary Alberta

*Consumer Comment: Question

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The quality of staff at West Jet is no higher than an Arby's, remember that next time you are choosing an airline. It has gone so downhill since its hey days, I can't wait to see how much they spend on this year's heartfelt Christmas ad. 


Tanya the supervisor at the West Jet desk in Winnipeg made absolute nonsense decisions and when asked normal questions, this pile of human garbage decided to double down on her imaginary power grab. Tanya thinks that covering up the truth and avoiding questions is the way to deal with the general public. When asked what her employee number was, she refused saying that she did not have to give that information, as I would be escalating the treatment of being removed from a plane due to the lack of training of another West Jet employee. Baggage was left on the plane, was waved through by another employee at check-in and then unceremoniously removed from the plane for their oversight at check in. Lost my leather jacket and carry on as I was told that there was a mix up and would be on the plane again in a few minutes, doors closed and I was left stranded in Winnipeg at midnight. Went to baggage claim to verify this policy with other West Jet employees about not having to provide their employee number, the WJ employees confirmed that it was still their policy to provide first name and number. 

Alexis von Hoensbroech, I am looking for compensation for lost carry on, leather jacket, travel ticket, taxi back to hotel, hotel cost, another taxi to airport for another flight, meals and overall cost of mental stress of dealing with service that is beyond terrible. 


This report was posted on Ripoff Report on 09/16/2023 07:23 AM and is a permanent record located here: The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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#1 Consumer Comment


AUTHOR: coast - (United States)

POSTED: Saturday, September 16, 2023

Why were you removed from the plane?

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