WorldRemit Corp Money not received and no Refund Denver Colorado

I sent money via World Remit (bank transfer) on April 30, 2020 to Niger; money was intended to support my family during this COVID19. Transaction amount is $226.84, amount taken from my checking account. I have all my records for this transaction. This was my third transaction with World Remit for the same recipient using same bank and account. Previous two transactions went well, no issues money was received on time, instantly. However, on this third transaction, money has not been received until today May 15 2020. I have been contacting World Remit since May 5 but issue has not been resolved. Long waiting time on phone, about 45 minutes or more. I exchanged several emails and online chats with their customer’s representatives and yet there is not a clear answer. The first time, I called, World Remit, they explained their procedure and requested me to send a bank statement of the receiver and my ID, which I did. They confirmed receiving documents and said working to resolve the case. I asked them to either release the money or refund it back. There is not any help and I feel like I have been scammed this time, along with millions of others around the world. Please, I need your assistance.

Thanks,