WorldRemit Corp WorldRemit, World Remit They misrepresented expediency of transfer. They said in MINUTES, receipt said 2-5 DAYS! Denver Colorado

My nieces are in the midst of an extreme emergency, due to covid-19 related hardships and I needed to send the money so they wouldn't lose their home. By the time I reached this company, I'd experienced the money transfer industry's secret policy not  to transfer money to countries in Africa South America.

A retired employee of a major money Transfer company told me it was strict policy not to approve transactions to "S hole countries", they don't say no, but put the sender through  a perp-like approval process, meant to frustrate you into leaving, [I didn't] then approve it or not then, block you without explanation!

Though quite skeptical, I was impressed by the company's story that it was founded by an African in England, from Somalia who had experienced problems  sending money.

I was even more impressed that the recipients did not have to be verified and that they could pick up their money in cash at various Banks--including two, where my nieces bank. I sent $50 as a test send. Still doubtful, I used a Visa gift card to pay for it and they rejected it, so I very reluctantly used my bank card. Though they didn't ask me to verify my account, I knew this would be part of the process, I did it  to expedite the process.

May 20, I sent them my license for verification. 

Still feeling cautious, I sent them an email, asking specific questions-- the limit per transaction, how often I can send money & requested more info about phone top off services so I could buy them airtime. The gist of their reply was everything's okay you've been approved so go ahead and send more money tomorrow morning recipients without addressing any of the questions asked in my email.  Oddly, I was sent a different link for sending money to that country in Africa. I sent $100 to my other niece.

This is when I realized that some of the wording used in transaction by this company was odd and different from other-- it said the transfer had been CREATED, rather than SENT, as usual.  I opted to download the receipt & saw that it would take 2 to 5 DAYS rather than the MINUTES they'd said till that point.

I got this email from them, before composing

transactionhelp@worldremit.com

May 20 at 5:17 PM

www.worldremit.com

"We're sorry to inform you that we've made the decision to cancel your transaction and close your account.

This means that we've cancelled your payment. In the majority of cases, it should appear in your account within 2-3 working days but it can take 7-21 days depending on your bank/card issuer.

There are a number of reasons we may need to close a customer’s account: we may have concerns over security or feel that there's been a breach of our terms and conditions. Sometimes, a customer simply has more than one account to their name.

We’re not legally able to tell you the exact reason for each closure, but we always aim to stay balanced, fair and safe when reviewing our transactions – so if you think we've made the wrong decision, we'd love for you to get in touch. 

Please visit our help pages for more information.

Best Regards,

WorldRemit Customer Service."

I tried to log into my account it said the account had been disabled.

TWO minutes after " closing" my account

"Your case number: 1532264

We haven’t heard anything else from you, so we’ll be closing your case. Don’t worry, you don’t have to do anything.

If you don’t feel that your question has been fully resolved please reply to this email and we will follow up.

If you need anything in the future, please contact us again by submitting a new query from the Contact Us page on our website.

Kind regards,

WorldRemit Customer Service"

Interestingly, none of the two transactions has been posted to any of my cards. Based on their MO,  this last email is to l gauge  my reaction before taking the money from the account.

PS the "case number"  shown on the last email is the same email they intermittently send customers after  abruptly closing their accounts and withholding their money to-- make it seem like they're  actively working to assist them so they don't report them to authorities. These customers are blocked but think the reason they can't reach WorldRemit is because they're so busy.

As horrible as WorldRemit is, that's why they haven't made it into the rip off report. I'm tired of companies who treat their customers like criminals and get away with it. every time we shrug it off and not report it we become complicit in their crime against us if you see if you've had an account with this company report them to BBB, FTC and their local regulatory board as well as the report.com they deserve to be known for what they really are. read their online reviews on site jabbers dot com.h

The government does not protect consumers so we must unite and fight them back by exposing them. If you live in any of the African countries in which world remit claims to have partnership with banks,  write and ask them if they say no,  post a warning on your social media. and at the bank in the front door near the  bank.

My nephew is a high ranking central bank official-- I'm going to tell him and have my nieces post  warnings to include our correspondence on social media as well as put flyers around the bank saying they do not work with WorldRemit! I've alerted my bank to flag him them if they should attempt to withdraw funds for my account because their email says they canceled my my transaction so they'd have no reason to be trying to get money.

Yet they said it  might take 21 days???