YRC Freight Myyellow Yellow Logistics Over charge terminal to home fee vs terminal to terminal brooklyn new york

For 10 months I have been dealing with a refund dispute with YRC because they refuse to refund me for an over charge because the company JOTO is the one I paid to render services and they in turn paid YRC to ship an item to me.

I immediately notified both parties via phone after I picked up the item which should have been delivered to my door. The reason why I picked it up was due to YRC poor communication regarding how the item would be shipped and needing to be unpacked.  

JOTO stated to contact YRC, and YRC advised me that JOTO packed the item on a pallet which was oversized for it to fit through a residential door. YRC allowed me to pick up the item and stated I would need to contact JOTO for the charge refund difference of terminal to terminal vs terminal to door. YRC re palleted the item without notifying JOT or myself. 

YRC gave me the runaround for months. Now most recently YRC stated that JOTO is responsible for the billing since I paid them.

I was verbally told by JOTO to contact YRC and YRC stated I would receive a partial refund since I picked up the item. I made a complaint with YRC and was told by a CS rep that I would receive a partial refund of approx $176 to date.

I never received the refund as reps do not make proper notes in the system and I am always told to call back. I have been dealing with this issue for 10 months and now I am told to contact JOTO and JOTO states to contact YRC.

The fact is I did pick up the item and should be entitled to this refund as I have uber receipts that prove attached. I picked up this item. However, JOTO and YRC is not being helpful to address my issue. Each company is blaming one another and making up new excuses e.g. covid etc. and stating it’s too far of a distance to make a complaint when I did within 2 days 11/2021 it’s because of the back and forth that this was drawn out so long.

As a small black owned business, it hurts when companies take advantage and over charge. I was billed a tailgate fee, delivery to high area fee, fuel surchagre and residential fee even though YRC did not incur these charges because I picked up this item. Then they make up an excuse that I took long to report this issue when I notified them in 2021.