123Together.com, Groiup Spark, Collaboration Online LLC Exchange Hosting FREE TRIAL IS A RIPOFF - THEY CHARGED ME FOR MONTHS AND REFUSED TO FIX IT Burlington, Massachusetts

Wow.  I'm not a competitor - I was a potential customer.  We have a small 5 person shop and are no where on the scale of MindShift, groupSpark, or whatever label you put on this company.  

i find it very strange that the person posting this is a competing customer with this company http://www.eagle-networks.com/ i would like to hear more about this from the person making the allegations michaeldillon75@gmail.com when i contacted 123together.com rick boise they have no idea what this guy is talking about from my own research i beleive this to be a sla at a competing company with no merit and false allegations mr dillon i challenyou to back up your allegations

This customer contacted our company on 1/6 stating that he had cancelled his service prior. At that time the customer was informed that we had no correspondence from him requesting cancellation. Our cancellation forms are all tracked and recorded. Also at that time we instructed the customer that he would need to fill out the online cancellation form and the link was emailed to him. The customer did not fill out the form nor contact us again until today 2/8 when he emailed again stating that he cancelled before. We let the customer again know that we have not received any correspondence from him via the online cancellation form. At that time the customer started sending nasty emails and when asked if he had any documentation regarding his cancellation he said he wasn't going to waste his time. Every customer who submits an online cancellation form receives via the website a confirmation page that it has been submitted, and then an email from the cancellation department that we received the form as well.

When asked if the customer had any of these he kept replying with, I cancelled. The customer is also exagerating on the amount. It is not HUNDREDS of dollars as claimed. It is also a frabrication that I refused to "fix it". The customer was explained that I would need any documentation that he had and I would look into it, the customer refuses to send anything. I have also let the customer know that since he did finally submit a cancellation form, I would definately refund his charges that he was charged for February. As for the statement of the excuse that support didnt know what billing was doing. Not once did that come up in the conversation. The customer then called me and threatened that if I refused to give him back ALL of his money he would file claims with BBB and Ripoff Report and would not stop until he got all of his money back.  

Our Contention is the following:

1.The customer did not submit the cancellation via the online webform as clearly outlined in the Terms of Service. The Cancellation link is on our main webpage. Customer can not or will not produce any emails to support his claim.

2. Now that the customer did finally submit the online cancellation form, he will be refunded back his february charges that were billed.