Complaint Review: 25karats - Internet
- 25karats 31 West 47th Street Internet United States of America
- Phone: 800-201-3404
- Web: www.25karats.com
- Category: Jewelry Stores
25karats 25 karats 25karats.com is a huge SCAM!! defective jewelry, Internet
*UPDATE Employee: NOT a Real Customer!
25karats.com is a huge scam! do not buy from this company. i bought a diamond engagement ring which they said was with good quality diamonds, but when i recieved them the diamonds were very black and dark. They were not shiny at all like they said.
The next day 2 diamonds fell out!! i took it to a local jeweler to get it appraised and they said the ring is worth nothing compared to what i paid.
25karats.com would not take it back eventhough enenthough their return policy states a 30 day money back gurantee. This jewelry company is scam. do not buy from them!
This report was posted on Ripoff Report on 06/13/2012 04:31 PM and is a permanent record located here: https://www.ripoffreport.com/reports/25karats/internet/25karats-25-karats-25karatscom-is-a-huge-scam-defective-jewelry-internet-897200. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content
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#1 UPDATE Employee
NOT a Real Customer!
AUTHOR: 25karats.com - ()
SUBMITTED: Friday, November 01, 2013
As 25Karats.com,
We want to inform the users of "http://www.ripoffreport.com" that the person who filed that report is not a real customer.We will simply try to explain why...
First of all, all of our diamonds are acquired from vendors that strictly comply with Kimberly Process. We ensure all the diamonds used in our jewelry are conflict-free and obtained from sources that help make a difference in the lives of local mining communities in war-torn countries. All of our rings finished with diamonds come with a free Appraisal approved by a GIA Gemologist!
So, there is no way that these statement of the report owner is correct "but when i recieved them the diamonds were very black and dark." We kindly request, him/her to upload the invoice he/she received from us.
All of our Engagement Rings, Anniversary Rings and Wedding Bands are proudly manufactured here in NY, USA. We never outsource our manufacturing and we never compromise quality. We care about our customer's satisfaction and stand behind every piece of jewelry we sell. If they are not 100% satisfied with your purchase, they may return it to our offices within 30 days of the shipment date for a full refund or exchange. All 25karats.com jewelry comes with a lifetime warranty protecting against defective merchandise resulting from its manufacture. If there is a defect from production, we agree to either repair any such defects or replace the item(s), at no cost (excluding shipping) to the purchaser.
We proudly stand 100% behind of our products. Although, our return policy and lifetime guaranty is very clear, none of our customers need to take our products to a Local jeweler to get a defective merchandise fixed! They can simply send the item to us for a free repair or full refund if they are not satisfied with the product they purchased.
We are trying very hard to keep our customers happy and 100% satisfied. Please kindly check our reviews not only from our own page but also on other reputable review sites like, ivouch.com, weddingwire.com, yelp.com and many others...
Best Regards,
25karats.com


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