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Report: #1501252

Complaint Review: 2CO.COM*Malwarebytes -

  • Submitted:
  • Updated:
  • Reported By: William — Seattle Washington United States
  • Author Confirmed What's this?
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  • 2CO.COM*Malwarebytes United States

2CO.COM*Malwarebytes Wrongful Billing

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Malwarebytes never detected any malware on my computer; other anti-virus/anti-malware programs successfully detected and deleted malware.  For this reason, I chose not to renew my license.

Using the application, I selected not to renew. However, the company ignored my selection and renewed my subscription, anyway, charging me $81.59.  I immediately wrote the company, explained the situation and asked not only to cancel my license and subscription, but to refund my money and to acknowledge my request. I never heard from the company. I filed a compalint with my credit card processing company deciding tolet 2CO.COM fight it out with American Express.

In summary: 2CO.COM * Malwarebytes is a total rip-off. Not only did their software fail, the company renewed a subscription despite my explicit request not to do so ... and, then, the company cahged me $81.59. To add further insult to injury, the company has ignored two requests to cancel the license and refund my money.

This report was posted on Ripoff Report on 10/24/2020 05:47 AM and is a permanent record located here: https://www.ripoffreport.com/report/codotcommalwarebytes/wrongful-billing-1501252. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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