411 Tax Relief Div. Of 411 Web Did not do the work contracted for and charged @1,950.00 up front Culver City California

Company Rebuttal re Robert [Ripoff Report #383780]

Our firm prides itself on doing a good job for ALL of our clients. We have a good reputation and work hard to maintain our good name.

Sequence of Events in this case:

1) Client hired us 10/15/2007 for IRS Representation and Tax Investigation regarding IRS tax problems with 2005 and 2006.

2) on 10/24/2007, we determined from IRS records that the client did not report his day trading activity on his 2005 return, and the IRS responded by assuming that his stock sales were 100% income to him, resulting in a tax bill of $146,000. A similar problem was developing with his 2006 tax return.

3) On 10/27/2007, we e-mailed the client a tax organizer asking him for his basis in the stock sales for 2005 and 2006, so that we could prepare accurate returns for him.

4) On 10/29/2007 we confirmed in a telephone call that he had received the tax organizer.

5) On 11/6/2007 we received 2005 and 2006 broker's summary statements from the client, without the required details listing stock purchases and sales.

6) On 1/24/2008 we again requested stock basis information from the client to match with the stock sale information already reported to IRS.

7) On 8/26/2008, client returned another call from us and told us he had solved the problem with the IRS himself, and that he wanted a refund. The reason for the refund request is that he did the work himself.

Summary of issues in this case:

Early on during the term of our Service Agreement, we determined the source of the problem, and described to the client what information we needed to fix the problem. In response, client followed up with IRS, and fixed the problem himself. He then requested his money back because he did the work himself. His refund request was properly refused because we had a valid contract in place, which included a provision that the client cooperate with us, and timely provide us with requested information. He did not do this. A binding contract cannot be changed merely because one party chooses to unilaterally void and bypass the agreement. Our work was done properly and timely, and our firm should not be penalized because the client changed his mind and did the work himself after learning from us what the problem was.

Any questions about this case or our firm should be directed to Miki Hernandez. His phone number is 800-706-6225, ext. 6970.

The information regarding me is neither correct nor accurate because I was not employed by 411 Web in October 2008 or in December 2008. Therefore, I believe that this complainant is erroneously using my name: Alvin English.