Complaint Review: Ripoff Report | A to Z Renovations TRUSTED Business | Ripoff Report Verified Safe™ …businesses you can trust. A to Z Renovations is a family owned business for three generations. A to Z Renovations an expert team of contractors trained to handle every project with the right technics and work ethics. A to Z Renovations’ main goal is to make sure each client's needs are met to their full capacity. A to Z Renovations specializes in renovations for condos, co-ops, homes and ground up projects.
- A to Z Renovations TRUSTED Business | Ripoff Report Verified Safe™ …businesses you can trust. A to Z Renovations is a family owned business for three generations. A to Z Renovations an expert team of contractors trained to handle every project with the right technics and work ethics. A to Z Renovations’ main goal is to make sure each client's needs are met to their full capacity. A to Z Renovations specializes in renovations for condos, co-ops, homes and ground up projects.
A to Z Renovations TRUSTED Business REVIEW: A to Z Renovations has many years of experience in the construction and renovations industry and a reputation of happy and content customers.
*UPDATE: A to Z Renovations pledges commitment to always improving operations by joining Ripoff Report's Corporate Advocacy Program, A to Z Renovations recognized by Ripoff Report Verified™ as a safe business service.
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EDitor's UPDATE: Positive rating and recognition has been given to A to Z Renovations for its full commitment to quality customer service.
Ripoff Report's discussions with A to Z Renovations have uncovered an ongoing dedication by the company to total client satisfaction. This means that clients can expect that the company will work towards finding a mutually satisfactory resolution to any concerns. A to Z Renovations listens carefully to client concerns and sees them as an opportunity to learn from past mistakes and become more efficient as a company in the services offered and the support for those services.
A to Z Renovations’ owner, Mike , has informed us that his personal and company goal is that his clients are satisfied. As a successful businessman, Mike feels it is critical to listen to his clients and respond properly. [continued below]....
Ripoff Report Verified™ .. part of Ripoff Report Corporate Advocacy Business Remediation & Customer Satisfaction Program.A program that benefits the consumer, assures them of complete satisfaction and confidence when doing business with a member business..
The information provided in this report below is based on comments made by Yochay Hindy during an onsite inspection held by a third-party verification company with no biases towards A to Z Renovations.
A to Z Renovations is a renovation company that provides service to Brooklyn, Manhattan, Queens, Long Island, Staten Island, and Jersey City. They maintain an expertise in several areas including kitchens, bathrooms, and flooring. Yochay Hindy stated the following about his company, "we do anything with exterior, interior, residential, or commercial we do it all basically." He additionally stated, "We are fully licensed and insured and EPA certified with many years of experience. We like to keep our clients happy that's the main thing. We do not leave until our clients are happy."
Leads for A to Z Renovations Inc are obtained through several different avenues including repeat customers and online marketing. Potential clients can inquire about services through A to Z Renovation's website. After an initial discussion of needs, " after we talk to the client about the scope of work that they want to be done we take a full-length detailed video from inside the house and all the details that we spoke of. We are sending it over to our office the...office manager looks at all the details she has to make it easier to put on a template and estimate all the scope of work that we spoke of and then we send it over to the email via email to the client. He looks at it likes it he has questions he calls about it we work it until it is 100%. Once they approve it we take a deposit and we go ahead and start the process of the paperwork."
CUSTOMER CARE & COMPLAINT RESOLUTION – A TO Z RENOVATIONS
Mr. Hindy was asked to describe a situation where a client was not satisfied with the level of service they received. Mr. Hindy expressed that being involved in the world of construction his company can face unexpected setbacks. In order to remedy this, he is always transparent with his clients on the status of their construction. He further expressed, "I would see why he is not happy you know and try to have a nice conversation and make sure that he understands that we are there for him and then he tells us what the problem is you know and then we tell him we schedule a meeting to see what the problem is and then we send the guys to fix it up. There’s nothing that can't be resolved. The guy you know the real client he wants to make sure it is done the correct way and can always be resolved."
When asked to comment on complaints posted on Ripoff Report's website Mr. Hindy expressed that the reports on Ripoff Report were created by a disgruntled ex-employee. In order to further assure future and current clients, "we are fully licensed and insured if that helps you. We are EPA certified. In construction, you just need to be licensed and insured. And if you are EPA certified that helps you also as far as being an environmental company."
When asked what type of changes they have made to honor their commitment to making things right with the consumer per the request for Ripoff Report, Mr. Hindy expressed that they are careful with who they hire to ensure that customers are getting the best product and representation.
A to Z Renovations is proud to be a part of Ripoff Reports Corporate Advocacy Business Remediation and Customer Satisfaction Program, "It means I will continue to do what we do...serves our clients at a 100% satisfaction. That is the main thing. You know you keep one guy happy you get another job that is how it works."
A TO Z RENOVATIONS – STATEMENT FROM MIKE – THE OWNER
" We are a three generation family owned construction business. With A to Z Renovations you'll always receive a individual and customized approach for completing your project that comes from a team who consistently works to complete your vision in a time efficient and high quality manner. Please take time to review our site, check out our previous jobs, meet the people who will manage your project, understand our history, and receive answers to some of your questions.
A to Z Renovations’ team have expressed that they feel very confident doing their job. A to Z Renovations takes employee satisfaction seriously as well. Employee feedback and surveys reveal comments such as this, " A to Z Renovations takes their employee satisfaction seriously as well. Employee comments such as this, "A to Z renovations provides a very positive environment to work. Opportunities for suggestions and improvements are encouraged. The company is truly concerned about our contribution to the company and providing growth opportunities for us. They take the time to listen and communicate with employees and customers."
Ripoff Report was pleased to learn that A to Z Renovations’ past and current approach to business is focused on its pledge to total commitment towards client and employee satisfaction.
STATED IMPROVEMENTS FROM A TO Z RENOVATIONS
A to Z Renovations recognizes that complaints posted on Ripoff Report (whether true or not) are issues that need to be addressed, not ignored. If handled correctly, complaints can be valuable learning opportunities. With the feedback generated by Ripoff Report's review, A to Z Renovations has made organizational changes allowing its clients and employees a more streamlined approach to problem resolution and a commitment to a great client experience.
In summary, after our review, which included discussions with Mike, Ripoff Report is convinced that A to Z Renovations is committed to quality delivery of services resulting in total client satisfaction.
How does a business get Ripoff Report Verified™
The member business allows Ripoff report to email everyone from the past. Those who respond to Ripoff report with a valid complaint must be take care of. They have made a commitment that if anyone contacts Ripoff Report in the future, they will make things right within 14 days. The member business must err on the side of their customers. Otherwise the member business is off the program.
Ripoff Report has determined that A to Z Renovations meets Ripoff Report Verified™ standards which include a commitment to make a good faith effort to resolve any consumer complaints. Members of the Corporate Advocacy Business Remediation and Customer Satisfaction program do pay a fee for our on-site review, 24-hour monitoring and for support with customers to resolve any disagreements.
Ripoff Report sends a 3rd party service to do an onsite inspection of the new member business. The on-site inspection / review does not mean that the products or services offered by the business have been evaluated or endorsed by Ripoff Report, and has not made a determination as to the business' product quality or competency in performing services. We can verify, that Ripoff Report went to the business, verified their business or “work from home business”, there for, if a customer in the future does not get treated correctly, Ripoff Report can get the problem resolved. If not, and the customers is right, the member business will be taken off the Corporate Advocacy Program. Remember, Ripoff Report emailed every customer from the past that filed a complaint to make sure the member business made things right with customers from the past. Again, to err on the side of their customer, those from the past and those in the future.
Read more about why consumers should feel confident when doing business with a member of Ripoff Report's Corporate Advocacy Business Remediation & Customer Satisfaction Program. Yes, it’s a long name for a program that does a lot for both consumers and businesses alike.
Read about Ripoff Report Corporate Advocacy Business Remediation & Customer Satisfaction Program, a program that benefits the consumer, assures them of complete satisfaction and confidence when doing business with a member business. This program works.
As a matter of policy, when a business becomes a member of the Corporate Advocacy Program they agree to allow Ripoff Report to contact every client who filed a complaint, so they can make things right with them. In order to confirm that the complaints were resolved, Ripoff Report is copied on all responses, so we can insure that the member business did right by their customer.
NOW TO THE ORIGINAL REPORT THAT WAS FILED
A to Z Renovations A-Z Renovations Brooklyn New York
It amazes me that this company can still operate under the same name and do business when they are utterly not fit to be in the industry. Theses jerk offs couldnt manage a simple interior renovation and ended up ruining my apartment. My floors were done so poorly I had to pay another contractor to rip them up and do them over. The staff or crew on site were nice and always went the extra mile but with limited resources and experience, they could only do so much. I got to know some of the crew members as I had became accustomed to seeing them in my apartment day in and day out, and I must say there were three guys that were so kind hearted and helpful that I wish I could just keep them and get rid of the rest of the company, particularly the owners and their PM. A-Z charged me a significant amount of money as I was told directly from the owner "we give the best customer service around". I assuned their workers were paid top notch for such high quality work and they would leave me in awe with the final result. However I was sadly mistaken. After speaking with some of the guys on a personal level, and they coming to my apartment flustered and drained, one of them opened up to me about the inexcusable disgusting working condirions of the company. I was told they are expected to work a minimum of 9 hour shifts and receive less then minimum wage as they are paid in the form of cash. To put in so much physical labor and not be compensated is disgraceful and they should be reported to the department of labor. After the guys attempted to do my flooring over, and sadly failed, I was highly upset and disappointed. I expressed my disappointment with the owner and he agreed to have the guys do it over but at my expense! When one of the crew members heaed, he was up front and honest and told me I should seek another company to do the work as they are not given the proper tools or materials needed because the company does not provide them. Once this had come to surface I was over A-Z. I took the advice of the one man and had someone else do the floors, which came out beautifully! I ended up saving well over $12,000 in money as well as time by using another company. I appreciate the honest feedback of the one man and will spread the word to my neighbors, friends and family.
Word of Advice to the Public: Shop around. Do extensive research. Dont rely of word of mouth, or even said to say, customer reviews on social networking sites, as a lot of companies, PARTICULARLY A-Z pays people to post fake reviews and create fake accounts to do it themselves. This was also something brought to my attention, and after spebding some time with the man on my site looking ovee their Yelp reviews, I identified several of them being fake. They also have fake reviews on Google as well, as the man pointed out, there are reviews posted my the owners own family and the owners themselves under a different alias!
This report was posted on Ripoff Report on 09/23/2017 05:13 AM and is a permanent record located here: https://www.ripoffreport.com/reports/a-to-z-renovations-trusted-business-ripoff-report-verified-safe-businesses-you-can-trust-a-to-z-renovations-is-a-family-owned-business-for-three-generations-a-to-z-renovations-an-expert-team-of-contractors-trained-to-handle-every-project-with-the-right-technics-and-work-ethics-a-to-z-renovations-main-goal-is-to-make-sure-each-clients-needs-are-met-to-their-full-capacity-a-to-z-renovations-specializes-in-renovations-for-condos-co-ops-homes-and-ground-up-projects/internet/a-to-z-renovations-a-z-renovations-brooklyn-new-york-1401875. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content
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