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Report: #830880

Complaint Review: AA Rite way Roofing - Gresham Oregon

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  • Reported By: JDL — Clackamas County Oregon United States of America
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  • AA Rite way Roofing 24307 se stark st Gresham, Oregon United States of America

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After being refered to AA riteway by a family member of Mike Wolfes about 6 years ago i decided to choose them based on that reference. I have a home with multiple skylights and only had one layer of older matertials that needed tore off. I was quoted a fair price and in november of that year they had scheduled to do the replacement during some unusually sunny weather. It was postponed for a little while and then during the worst possible weather they proceeded to tear off the roof. After the tear off they had a few pieces of plywood to replace. They slowed down quite a bit during the weather I had to call them out  to tarp the roof to prevent the many leaks throughout the upper story and my bedroom . All around the skylights it was leaking. The roof was completed and paid in full.

 A  few years later I went up to clean the gutters and noticed their were many small areas where their was nail heads starting to poke up. I called AA riteway and a person by the name of Steven came out take a look. He put some caulk in some of the areas and said it should be fine. In the fall of that year i noticed some sheetrock on the upper story was wet and the paint was sliding off of the wall in the seam. I called Steven out again to look into the leaks and he said he had seen some other areas needing caulk. He again said he fixed it. This past Spring the leaks re apeared around the Seams and skylights. I again called Steven out and he tried to explain that maybe it was condensation due to improper venting. This house has been built for 40 years - never had this problem in all of my prior years with my old roof. hmmmm sounds like a scape goat story. after I mentioned this to him he said he will look into it.

 He then proceeds to tell me that the Skylights should have a gasket to prevent condensation and they are not there. I was on the roof during  this coonversation and mentioned that they tore off the existing roof and had taken those off also. You could clearly see the nail holes where they had been, also the wood was weathered by the skylight where they had been prior. He suggested that I have a gasket put in and offered his services to do so at a fee. I declined and did it myself on all 4 skylights. I thought this would be the end of our enounters but again this fall it started leaking again. I again asked him to come out offering him one more time to fix this per our contracted 15 year warranty against workmanship defects. He has not returned my calls, I sent another letter of correspondance requesting again for them to fix my leaks and honor their contract  and again nothing.

 I now had two other large roofing contractors out to assess the problem and they explained it this way. The original roof was installed with the improper pressure and at times angle to drive the nail down to the proper depth. I am having continued leaks due to the summer time temperatures heating up the roof materials and the nails working themselves thru during this time. Also when I walk on the roof to clean the gutters the weight of my body is pressing the improperly driven nails heads to show thru. This is where the majority of the leaks are coming from. One roofer also mentioned that they reused some of my old flashing and they would not have recomended to do so. They mentioned that they should have placed a new water barier gasket around the skylights during the replacement and that this was standard operating procedures for all of his experience. 

 I would NOT recomend you use AA Riteway - They are salesman only for roofs and they do not follow thru and make sure you are satisfied. They procrastinate on all existing jobs that need further attention and do not seem to care about anthing other than the next job.

I will continue to tell everybody and am going to place a sign out front stating (Brand New Roof) Got leaks? - you bet i do - AA Riteway installed it!     

This report was posted on Ripoff Report on 01/29/2012 07:52 PM and is a permanent record located here: https://www.ripoffreport.com/reports/aa-rite-way-roofing/gresham-oregon-97030/aa-rite-way-roofing-aa-riteway-roofing-poor-quality-workmanship-causing-continued-leaks-in-830880. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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REBUTTALS & REPLIES:
3Author
0Consumer
3Employee/Owner

#6 REBUTTAL Owner of company

Our License is Just Fine!!!!!

AUTHOR: AARiteway - (USA)

POSTED: Monday, April 09, 2012

Your check is in the mail sir, you should recieve it anyday. Please do not make false accusations about our license. Our license IS current, we ARE able to work and this man has been paid in this case 100%. Everyone makes mistakes, its how you learn from them that make the people and/or companies who they are. We will continue to apologize, and not fight over this matter. I hope you have an excellent life sir, and I hope this is end of your troubles.

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#5 Author of original report

Apology/ Refund !! Looks like it was just LIP SERVICE!!

AUTHOR: JDL - (United States of America)

POSTED: Monday, April 09, 2012

Well sure enough you continue to tell a consumer only what they want to hear.. I have yet to receive my judgement payment as instructed. You mentioned in the BBB filing that you hadsent it and you dont know why I continue to drag this on ? , It is obvious you have nothing to do with your time other than to drag this on.. Very unfortunate. I have contacted the CCB and they asked me to provide them the copy of the judgement so they can suspend your Business License.. Now if you operate without one you are Breaking the law.. Remember I have sued you also Mike.. and i will collect and garnish wages if needed to do so. 

  

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#4 REBUTTAL Owner of company

Our apologies

AUTHOR: AARiteway - (USA)

POSTED: Tuesday, March 20, 2012

It's not easy reading a review like this especially when it's about a company my family and i worked so hard to build over the last 21 years, one satisfied customer at a time.  I've thought a lot about the events that led to this very unfortunate situation and how the actions and those of my employees contributed to it in an effort to make sure it never happens again.  No one wants to get sideways with their customers.  I've come to the difficult conclusion that I let my pride for AA Rite-Way Roofing and our employees cloud my judgement and affect my response to Mr. Langer.  I was wrong.  Upon receiving the judgment against us, I should have simply apologized to our customer and wrote the check.  Instead, I tried to drag out the situation by threatening bankruptcy in an attempt to get my point across that I believed we were being held responsible for things we did not do.  That was a mistake.  AA Rite-Way Roofing has been in business for more than 21 years, we have an A+ rating with the BBB and are financially sound.  We will be issuing a refund check to Mr. Langer for the full amount of $4,200 along with this apology.  I hope this concludes this situation.

AA Rite-Way Roofing

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#3 Author of original report

AA Rite way says they cant pay

AUTHOR: JDL - (United States of America)

POSTED: Saturday, March 17, 2012

Your attempts to slow the process down are truly amazing. Threatening to file Chapter 7 bankruptcy - really. You should really do all of your home work first. I sued not only AA Riteway but you to Mike Wolfe as owner. I assure you I know you have $4,200 in assets that I can put a lean on. Also look into the part where the Judge told Steven that failure to pay means you would loose your drivers license. And future wages would be garnished all that time at a 9% interest back to me.. no problem take your time to figure it out. I want only 1 payment as the Judge ordered of $4,200 + interest. I WILL SHARE ALL OF THIS WITH THE BETTER BUSINESS BUREAU. Only hurting your failing company even more.   

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#2 Author of original report

Home Owner WINS in court - AA Riteway looses!!

AUTHOR: JDL - (United States of America)

POSTED: Saturday, March 17, 2012

Documentation prevails always in the court of law..... If the above statements are a lie then why do you owe me a refund for the Poor quality, and unprofessionally installed roof? If I am correct I also won against you in the claim of breach of contract seings h*o the judge pro rated this portion of the payment! AA Rite way - admit you handeled this entire project in the WRONG WAY!! I will continue to voice my comaplaints on all the available sites until my Judgement check of $4,200.00 gets to me. Please take your time as it was informed to me it will acrue 9% interest... FYI - Lies never win in court. DOCUMENTATION DID!!!  .. I will say that Stevens Wolfes coment of I always tell the home owner what they want to hear to get the job was probably not the best thing to say.. That statement was documented in the court records and I will post for other to see what type of business you operate. I would say this is probably how we ended up in this position.. You wanted the job but did not have the experience to get it done.. Steven continued to say that the Skylights were soooo large and yet you advertise skylights as your specialty- LOL ... More Training ???     

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#1 REBUTTAL Owner of company

SLANDER

AUTHOR: AARiteway - (USA)

POSTED: Wednesday, March 14, 2012

This is a huge lie we are going to court with this man and it will be removed soon. He has already been denied putting up comments on two other websites because he was caught in lies. Everything he has stated is false and untrue. I can not even put a rebuttle to this accusation becasue it is so false.

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