AAA CAR CARE PLUS 063 JOHN'S CREEK AAA Car Care Plus - Johns Creek (AAA Owned Facility) Suwanee, GA 30024 **DO NOT DO BUSINESS WITH THESE SNAKES!**** Johns Creek GA

On 8/28/21 I came in with a coupon for Oil Change, Tire Rotation & Free Digital vehicle inspection & safety check for a total of $39.99.  At the time, I hadn't read the full details of the service and what it included.  But, I asked how much would a diagnostic cost me---Rep Daniel - P67297 told me $119.  We've been members of AAA for over 10years and never used this facility. 

So, wife wanted to try it out with the coupon.  When, I picked up my car, I paid for the service and left.  I was not pleased with the extremely high balance of $191 for services that was supposed to be $39.99 not counting misc fees. I don't like to squabble over a bill in public.  But, when I got home I went over the coupon and invoice more thoroughly, and I noticed I was charged $135 for the diagnostic, and for 8.5 quarts of oil.

When I called in to complain, I was told, that was a non-member charge and it shouldn't have been applied. The rep said he would take care of it, and credited me the difference of the pricing.  But, the coupon also said I should've gotten my tires rotated, which it was not even suggested by the rep, and that the free digital inspection (which I thought was a diagnostic --The word-play here).  I tried to get an explanation for the omission from who I was talking to, but the rep was over-talking me and becoming short, so I asked for a manager, he said he was the manager, I asked for his name, and he said Jim Casol. 

I got upset because he started going back and forth with me and used a curse word about the situation and He stated, if I'm going to use that language I going hang up.  And he just hung up on me.  I immediately called back and got a Joe (totally opposite character), he tried to explain to me the charges, he apologized for the previous miscues in the whole invoice, he took ownership of the called and tried to help as much as he could.

He tried to assure me that if I gave the shop another chance that I wouldn't feel so bad about doing business with them again.  I assured him that I would NEVER use that facility again, because it's not the omission, slip-up, or big thumbs of the rep that charged me as a non-member when I'm a member, or the rep not explaining to me what the services of the coupon entailed and what would my potential charges be based on the service a breakdown of my charges,  No, it was the way the manager spoke to me, as a potentially new customer, he over-talked me, he basically argued with me about the charges, and he told me it was not his reps fault that I didn't tell him what I thought the coupon covered. (free digital inspection - is not a diagnostic). And then when I attempted to remind him I was an adult and a customer, and I used a curse word, he took that as an opportunity to get me off the phone--and hungup on me! 

When I called back I got Joe, who should be the manager at this shop, because he knows how to talk to people, accept ownership of mishaps and try to resolve the grievance in real time.  He also gave me the number of Ron -District manager when I asked for Jim's bosses name.  I believe you have one time to make a good impression, and AAA Car Care Plus 063 Johns Creek, dropped the ball on this one.  I will Never recommend this facility to anyone based on the Manager Jim Casol, the service there after starts with him.