AAA North Jersey Ripoff Dishonest benefits disclosure Wayne New Jersey

RE; Jeep breakdown during severs storm as AAA road service was backed up for two days?

The bill for lock smith services is denied due to delay in mailing in the original bill.

Note: nothing regarding AAA's ability to respond to begin with.

Resonse to JG Shrugged rebut?

To the driver that offered an explanation?

Its my car not the shops, the shop was closed at the bottom of an offramp on a Sunday there was no work ever done, there were no other contact with the shop...what AAA did was not qualify the tow from a meber that happened to roll in to a shop with a pay phone outside?
The idea that a car at a closed shop, ergo is an owner trying to steal his own car is a supposition that is ill founded and not a true representaion of the facts.

The member is not a suspected perpetrator, he is a paying subscriber to a servcie identifiable by his/her member number and drivers license...the rest as offered up by the AAA crowd doesnt add up.

Just an FYI it is ileagle for any tow company to remove a vehicle from a gas station; garage or any other type of shop that provides repair service for vehicles; once a vehicle hits that lot a "Mechanics Lien" is automatically enforce and hte vehicel cant be towed out after hours.

It must be done during hours when someone from the shop is there to say its ok to tow it. Other wise the driver can be charged with theft of services and defrauding a shop keeper.

I often have to refuce to service a vehicle at night that has broken down and drove or was puched into the lot of a service station that was closed; most its obvious that they moved it into the lot to get out of the road for safety but I still cant touch it; not even put air in the tire; jump start it, put fuel in it, unlock it. Cant do anything at all.

Not only because of this law; each and every state has this or a siminal law ont he books, but because there has been times where someone has taken a vehicle to a shop to have work done on it and then at night they call us at AAA to come tow their vehicle home only to find out later they stiffed ther mechanic for thousands of dollars.

Ive been towing for 20 years and have seen it countless times over the years; just recently I had a guy do it and it was obvious that teh engine had just been replaced. The memebr said he was at a club a few doors down and lost his keys and needed his car towed home. Well I happened to know the owner of this garage and called him in an attempt to give the guy the benefit of the dought to find that he owed $6,000 for a new engine.

Well this member lost his memebrship for fraud and was later arrested for car theft for stealing his own vehicle from the shop because of the mechanics lien after the owner found him pushing the car on to a uhaul car trailer attached to the back of his pick up. The dolly he was also charged with stealing as he and his friend drove tot he local UHaul and decided to "borrow" it for the nght to move the car!

If we tell you we cant do something its for a reason; and to call a club in another state is pointless as AAA is a franschise and each club may have differant rules or most likely you didnt tell the second call taker it was at a closed facility or they assumed it was opened!

We had alot of snow this past friday and wouldnt you know it? The ignition lock on the Jeep Cherokee siezed up and there was no getting it to release.
When we called AAA they said they were running 'emergency' orders only. We explained that in 23 degree weather we were in an emergency situation ourselves because the car could not be started for the heater much less drive.
We made calls and got out of there, many thanks to the Sheriffs dept.
The next morning we called AAA again and they said we would have to wait because, well you might guess? Were runnning 'emergency' calls. But call back later.
Then we called back they said are you with the car and we told them no, and they said we would have to be with the car so I wnet out to where it was left in the snow bank and when I got there they said because I was not the registered owner they would not come despite the registered owner being on their other line, because she was in bed having been exposed to severe cold weather the day before?
I explained I too had AAA 'Plus' that I was willing to present abd they declined.
After I came home I called the AAA local tow yard and explained what was going on and 'Barney' said that they too were still trying to catch up so....I asked they put us down for Sunday at about noon and he agreed that would be prudent and some one would call when they were ready to dispatch our call for out of pocket money?
No one called, so I called them and the dispatcher said they were so busy they wouldnt be able to get to it yet and did not have our order?
So I called a locksmith from the internet and they got back and charged $290.00 to come out and replace the ignition switch in the parking lot, in the snow bank.
the lock smith? a AAA lock and key specialist?
Now do you think AAA ever once mentioned this as an alternative to freezing to death waiting till some one could come back from emergencies?
AAA spent so much time bobbing and weaving their contract they could not even come up with a fix for the situation...north jersey AAA is not as it should be, California AAA has asked for the bill for reimbursement saying they are sorry I have to endure this.
I understand there has been a winter storm, I understand there are others who need help, but we needed help too, AAA was willing to leave us on our own in a blizzard and send no help nor alert anyone on our behalf as to our very serious situation.
This the second time they have not just failed me when I am here from California who has my car insurance as well as my motorcycle and motor home insurance with them , but my girls as well who lives here.

AAA used to cover more miles on the basic, and if you've setup autorenew, you won't get anything asking to upgrade!

I remember when it used to be substantial on the basic, and then 7 miles and now 3. Add that to the fact that if you call AAA too much, they'll cancel the membership......

I called AAA today to move my Mercedes and was told that because the vehicle was in a facility that is closed today they will not move it. I asked they refer me to where in my insurance/towing packet that rule is printed in black and white they said it wasnt and John the supervisor "said".
I called the California 800 # and asked their standard operating procedure in a situation like this and was told they only needed the keys.
It seeme to me North Jersey AAA is dishonest, decietfull, and guilty of consumer fraud in this example.
I have the vehicle, I paid for the policy, and I added full AAA towing? I am paid up in good satnding.
I think Ill call GEICO tomorrow and arrange for their insurance and road service benefits, send AAA the $95.00 tow bill that I am about to pay the very same auxillary service AAA would have utilized to begin with at a fraction of the cost had they simply represented my interest first.

I called AAA today to move my Mercedes and was told that because the vehicle was in a facility that is closed today they will not move it. I asked they refer me to where in my insurance/towing packet that rule is printed in black and white they said it wasnt and John the supervisor "said".
I called the California 800 # and asked their standard operating procedure in a situation like this and was told they only needed the keys.
It seeme to me North Jersey AAA is dishonest, decietfull, and guilty of consumer fraud in this example.
I have the vehicle, I paid for the policy, and I added full AAA towing? I am paid up in good satnding.
I think Ill call GEICO tomorrow and arrange for their insurance and road service benefits, send AAA the $95.00 tow bill that I am about to pay the very same auxillary service AAA would have utilized to begin with at a fraction of the cost had they simply represented my interest first.

I called AAA today to move my Mercedes and was told that because the vehicle was in a facility that is closed today they will not move it. I asked they refer me to where in my insurance/towing packet that rule is printed in black and white they said it wasnt and John the supervisor "said".
I called the California 800 # and asked their standard operating procedure in a situation like this and was told they only needed the keys.
It seeme to me North Jersey AAA is dishonest, decietfull, and guilty of consumer fraud in this example.
I have the vehicle, I paid for the policy, and I added full AAA towing? I am paid up in good satnding.
I think Ill call GEICO tomorrow and arrange for their insurance and road service benefits, send AAA the $95.00 tow bill that I am about to pay the very same auxillary service AAA would have utilized to begin with at a fraction of the cost had they simply represented my interest first.

I'm in AAA Carolinas and every renewal has an offer to upgrade to AAA Plus which covers much more than Basic.

You might want to ask your club why they're not sending you a current plan explanation with each renewal - mine does.

I'm in AAA Carolinas and every renewal has an offer to upgrade to AAA Plus which covers much more than Basic.

You might want to ask your club why they're not sending you a current plan explanation with each renewal - mine does.

I'm in AAA Carolinas and every renewal has an offer to upgrade to AAA Plus which covers much more than Basic.

You might want to ask your club why they're not sending you a current plan explanation with each renewal - mine does.

I'm in AAA Carolinas and every renewal has an offer to upgrade to AAA Plus which covers much more than Basic.

You might want to ask your club why they're not sending you a current plan explanation with each renewal - mine does.

As a customer service rep for AAA road service, I wanted to inform you on how things work. We have 2 types of memberships, the basic (what you have) and the plus. We have these different types depending what you purchase your membership for. Most people dont understand that AAA is much, much more than just road service.

Our basic memberships seem appropriate for our members who like the discounts associated with travel benefits, personal help with travel routings, and the local discounts that they recive by being a member. Most of out basic members do not travel by car often, or they have seperate roadside assistance through their insurance or warranties on newer cars they own, or the membership was bought for them as a gift.

Our plus memberships are for members who general travel out of the area, own older vehicles, or maybe they want that added security, therefore the membership extends the mileage that a tow is covered for, which is 100 miles, before they charge for overmileage.

Now my rebuttal begins:
When you sign up for a AAA membership, you are asked which membership you would like to join as. After you sign up, within a two week period, you will recieve a new member kit, which includes your card and information on BOTH types of memberships, what is covered & what is not, as well as all the "Show your card & save" discounts that are covered. I should know, our AAA office puts together these membership kits, which are sent all over the United States to new members. Secondly, when you place a road service call and the calltaker determines that you will be towed more than your alotted mileage, she will explain the over-mileage policy, which you stated they did. They also told you that you had an option to upgrade, which 80% of the time would save you money and benefit you in the future. The rates to upgrade are pro-rated, meaning they only charge you from the day you need the service up until your original expiration date. You then have the option to decline the upgrade, accept the upgrade, or provide your own service. Thus, upon receiving your renewal notice, you have the option to remain a plus member, or go back to the basic mbrship; both prices being displayed on the notice.

Since the Winter weather hit so bad this past year, the AAA "club" that I work for adopted a new policy. Since we were very busy helping people with accidents, or pulling them out of the snow, our wait time was as long as a few hours for non "emergency" calls, meaning someone was at home, having shelter & heat. We suggested if someone was in a hurry in a non emergency situation, that they could seek their own serivce, that they would be reimbursed for the majority of the cost for that service(what we would pay our drivers). My suggestion to you, if you are still a member of AAA & still have that reciept available; attempt to be reimbursed, but keep in mind they may have seperate rules/policies than we do, but it would be worth a shot.

My point of view is that AAA did nothing wrong. They followed what they are supposed to do when a basic member calls in for towing service, meaning they explained their policy, and offered an alternative, which would be to upgrade. All of the benefits of both types of memberships are fully explained in the kits sent out. Please realize that the only ones who can change this policy would be AAA National themselves & please do not take this out on the driver who serviced you, since he was only doing his job. If you sincerely think that AAA did you wrong, I suggest contacting the National office & explaining your situation to them.