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Report: #441218

Complaint Review: ACAI BURN ,WI BURN - Vancouver Internet

  • Submitted:
  • Updated:
  • Reported By: Rockaway New Jersey
  • Author Confirmed What's this?
  • Why?
  • ACAI BURN ,WI BURN Internet Canada

ACAI BURN ,WI BURN STILL CHARGING MONTHS AFTER CANCELLATION Vancouver Internet

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Ordered this product and received a product called Wi Burn. Not only was it not what I ordered but the company is also charging $9.95 monthly even after I cancelled the order. They also told me that it was for another service where you get weekly updates on losing weight. BullSh*T.....
Keep your money, watch what you eat, and exercise. Forget ordering this product or you'll be like me and have to cancel your debit card/Visa just to not have these folks take money out of your account. Bank did not help me at all. There are so many complaints with this product they should of pulled this from the internet a long time ago. Stay away, Buyer Beware Keep your money.

Susieq23
Rockaway, New Jersey
U.S.A.

This report was posted on Ripoff Report on 04/06/2009 01:36 PM and is a permanent record located here: https://www.ripoffreport.com/reports/acai-burn-wi-burn/internet/acai-burn-wi-burn-still-charging-months-after-cancellation-vancouver-internet-441218. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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REBUTTALS & REPLIES:
0Author
1Consumer
0Employee/Owner

#1

Hello

AUTHOR: Gemma R. - (USA)

POSTED: Friday, September 04, 2009

Hello,

If there was some confusion about your subscription, we honestly didn't mean to inconvenience you in any way.  Our goal is not to inconvenience our customers .The terms and conditions of our offer are very visible on the order page. Customer service is our number one priority and we do everything we can to be open with all of our customers. Of course, mistakes can be made; and if you were not aware of our terms and conditions in our site, we are happy to offer you a full refund if you return the unused product back to us. We have always honored our 60-day guarantee and will continue to do so.

You can talk to customer support seven days a week. Our U.S.-based help lines are also staffed each and every day of the week to respond to any questions you may have both before and after your order. Simply call us at 888-591-2190 or visit our 24/7 live help at https://www.acaiburnpremium.com/contactus.php and we will be happy to walk you through the entire cancellation process.

Your satisfaction is our number one concern,

Respectfully,

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