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Ripoff Report | Access Roadside Ass Review - Internet, Internet
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Report: #1047606

Complaint Review: Access Roadside Assistance - Internet Internet

  • Submitted:
  • Updated:
  • Reported By: Leisa — Parkland Florida
  • Author Not Confirmed What's this?
  • Why?
  • Access Roadside Assistance Langley BC, Canada Internet USA

Access Roadside Assistance This company is nothing but a SCAM! Don't throw your money away and buy their service. Spend the extra dollars and get a AAA membership.  Internet

*Author of original report: N/a

*UPDATE Employee: Access roadside Assistance

*Author of original report: Just use AAA

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Whenever I called to get service they basically will give any excuse to say they don't cover it.  My vehicle broke down because it looks like the starter gave out and their excuse was that that is a maintenance issue and they don't cover it.  What's the point of paying for roadside assistance if you can't get them to tow the vehicle?  Regardless of the cause.  Who would get roadside assistance if their car works 100% all the time?  AAA don't make any such requirement.  Stupid company!

This report was posted on Ripoff Report on 05/01/2013 09:12 AM and is a permanent record located here: https://www.ripoffreport.com/reports/access-roadside-assistance/internet/access-roadside-assistance-this-company-is-nothing-but-a-scam-dont-throw-your-money-awa-1047606. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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REBUTTALS & REPLIES:
2Author
1Consumer
0Employee/Owner

#3 Author of original report

N/a

AUTHOR: - ()

POSTED: Thursday, December 17, 2015

The iroadside Assistance was purchased well before the date I called and there was no valid reason to deny my claim! Your rebuttal was just another example of your company's coming up with lies and excuses to not honor the plan. I used AAA for the same sort of service with no issues before and will continue to use them after. No one should have to deal with a company like yours!

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#2 UPDATE Employee

Access roadside Assistance

AUTHOR: Access Roadside Customer Support - (USA)

POSTED: Tuesday, December 15, 2015

We value all our customers opinions good or bad because it helps us to become a better business. It would be helpful to know what type of membership you purchased, from whom and more details of the call. We would not discount a claim saying it was a maintenance issue if it was in fact a legitimate roadside assistance issue.

There are several reasons why any roadside assistance company would not take a call, for example the breakdown occured before the membership was purchased. If your vehicle was at a garage and you wanted to take it to a different one. Our terms and conditons are very simple and easy to read. We do not want to hide any information. we like to be honest and upfront. An exampleif this is it is not possible to purchase house insurance after your house is on fire and it is not also not possible to buy a roadside assistance package after your car is broken down. As always we welcome clients to review our policies and procedures at www.accessroadsideassistance.com

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#1 Author of original report

Just use AAA

AUTHOR: Leisa - ()

POSTED: Wednesday, May 01, 2013

I joined up AAA today and called them up and they came with no problem, sent a battery person and then a towing person. Just use AAA and save yourself the headache of dealing with those people.

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