Ace Hardware Rebate Program makes up reasons not to pay. El Paso Texas

It  seems  to  be  one  of  their  business  strategies:  making  promises  and  then  denying  to  fulfill  them  for  some  bogus  reasons:

When  I  applied  for  the  ACE  hardware /  US  Bank  credit  card  "in store"  in  order  to  get  a  $ 100,-   statement  credit  as  promised   in their  advertisement  the  cashier  did  not  explain  to me  that  I  had  to  leave  the  form  with  all  my  confidential  information (incl.  SSN)   with  her.  Later  when  I  did't  get  the  credit  I  was  told  "a  store  employee  had  to  submit  the  information  electronically,   that's  why  you  didn't  qualify  for  the  statement  credit"

To  me  it  does  not  make  any  difference  if  the  customer  submits  the  information  for  the  credit  application  himself  or  if  a  store  employee  does  it.   The  credit  decision  was  made  by  US  Bank,  not  by   Ace  Hardware  -  the  only  difference  was  that  i  didn't  provide  the  store  with  my  personal  and  confidential  information.   I  don't  think  that  this  kind  of  doing  business  creates  loyalty  probably  I  won't  do  any  business   with  Ace  Hardware  anymore.