Complaint Review: Action Lane Furniture - Nationwide
- Action Lane Furniture Nationwide USA
- Phone: 1-800-225-0265
- Web: https://www.lanefurniture.com/
- Category: Unusual Rip-Off
Action Lane Furniture Heritage Home Service I bought an Action Lane recliner years ago. One of the biggest reasons was that the mechanism had a free lifetime warranty. When I tried to order a replacement it took 6 weeks for a response. In dealing with them I had 5 business days to reply or the request was cancelled.I supplied all of the information required and was told a repalcement would cost me $57.00. When I replied that I had a free lifetime warranty I was told that the part is not available and that they had picked the wrong part. Either they tried to ship me something that wouldn't work and charge me $57.00 or they have the part available and won't honor their warranty. Either way this is unethical. 1925 Eastchester Drive | High Point, North Carolina
I contacted Action Lane Furniture about a mechanism that has a lifetime warranty on 5/14/2017, It took until 6/28/2017for the first reply.
After more requests for more information I was told the cost of the mechanism was $57.00. This char has a free lifetime warranty on the mechanism, which was one of the main reasons I purchased the recliner.
When I pointed out that I had a free lifetime warranty I was told they didn't have the mechanism. Either they tried to sell me something that wouldn't work or they have the mechanism and are refusing to honor their warranty.
This report was posted on Ripoff Report on 07/16/2017 11:46 AM and is a permanent record located here: https://www.ripoffreport.com/reports/action-lane-furniture/nationwide/action-lane-furniture-heritage-home-service-i-bought-an-action-lane-recliner-years-ago-o-1385937. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content
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